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Washington State University Program Assistant in Pullman, Washington

Program Assistant Title: 107M-YN - Program Assistant Business Title: Program Assistant Additional Titles: Location: WSU PULLMAN CAMPUS Employee Type: Classified Job Family: Civil Service - OT Eligible Position Details: Summary of Duties: The Program Assistant performs specialized technical/clerical duties in support of the myWSU student records system. Under general supervision, perform complex clerical projects specific to myWSU and the Reinstatement program in support of departmental program services. Provide students, faculty and staff, program participants and/or the public with information and interpretation of policies and activities related to academic advising, program plan and advisor changes, major and minor certification updates, academic tutoring, and academic reinstatement. Duties include creating written communications, and maintaining electronic and manual record keeping/filing systems and/or data base files relating to program operations. Other duties include assisting with some front desk operations including appointment scheduling, responding to phone and email inquiries and requests for information, processing mail, and greeting/directing department clientele to appropriate services. Required Qualifications: High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience. Preferred Qualifications: • Demonstrated customer service experience with good interpersonal skills. • Strong communication skills both verbally and in writing. • Demonstrated ability to take initiative, work and think independently, and demonstrate good decision-making capabilities. • Demonstrated organizational skills. • Demonstrated ability to multi-task and complete assignments with frequent interruptions. • Understanding of WSU and University Academic Regulations. • Understanding of MyWSU functions and demonstrated ability to work within MyWSU. • Demonstrated proficiency with Microsoft Office applications including Word, Excel, and Outlook. • Demonstrated willingness to learn new skills and take on new challenges. Additional Information: Department: Academic Success & Career Center City, State, Zip: Pullman, WA 99164-1061 Department Link: Monthly Salary: Range 35 | $2,890.00-$3,735.00 (Step A though L) Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. FTE: 100% Permanent/Project: Permanent Position Term in months: 12 months Posting Close Date: This position has been re-posted. Screening has begun and will remain ongoing until the vacancy has been filled. Background Check: This position has been designated by the department to require a background check. Application Instructions: Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate ho