Job Information
Washington State University IT Customer Support - Entry in Pullman, Washington
IT Customer Support - Entry Online applications must be received before 12:00am on: August 26, 2024 If a date is not listed above, review the Applicant Instructions below for more details. Available Title(s): 482CS-YNCSNPS - IT Customer Support - Entry Business Title: IT Customer Support - Entry Employee Type: Classified Position Details: Summary of Duties: This position will autonomously install, configure, maintain, and troubleshoot technological systems within the general university and specialized departmental classrooms at the Pullman campus, which are under the direction of the WSU Provost, Pullman Chancellor, and the General University Classroom Committee. This role requires a proactive approach to resolving technology-related inquiries received through various channels, including a ticketing system, direct walk-ins, phone calls, and electronic communication from faculty, staff, and students. Key Responsibilities include diagnosing and resolving technical issues involving end-user software, hardware, and operating systems to ensure seamless integration with classroom systems. Conducting comprehensive training sessions on the utilization of classroom technology hardware and software for faculty, staff, and students, enhancing the educational experience through effective use of technology. Required Qualifications: • A bachelor's degree in a related technology field AND zero to three (0-3) years of professional experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis. • Must have or be able to obtain a valid driver's license prior to hire. • Experience with operating and troubleshooting desktop computers (PC and Mac) and related components. - Excellent communication and interpersonal skills. • Strong time management and organizational skills. • Ability to manage multiple tasks at once with great attention to detail and thoroughness. • Ability to work in a team environment. • Excellent customer service skills. • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Preferred Qualifications: • Advanced knowledge and experience troubleshooting classroom systems. • Experience analyzing, installing, maintaining university classrooms including all of the following: software, hardware, telecommunications or network infrastructure equipment, and providing customer or technical support in these spaces. • Experience troubleshooting and resolving network issues in a TCP/IP based Local Area Network (LAN) and Wireless LAN environments. • Advanced knowledge and experience diagnosing and resolving technical issues on PC and Mac systems. • Working knowledge with IT help desk/customer service software applications. • Relevant industry standard certification(s). • Previous experience working in a higher education setting the includes the use of and troubleshooting classroom. Additional Information: Area/College: Information Technology Services Department Name: Pullman Integrated Academic Technologies City, State, Zip: Pullman, WA 99164 Department Link: http://its.wsu.edu/piat/ Monthly Salary: $5,096.00 to $6,856.00 | Range IT1 (Steps A-M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with https://https:/app.leg.wa.gov/WAC/default.aspx?cite=357-28. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For a more detailed summary of