Job Information
Schweitzer Engineering Laboratories, Inc. Customer Service Representative in Pullman, Washington
The devices we make at SEL are embedded in the power grid. They prevent blackouts. They make outages safer and shorter in duration; they add cybersecurity, automation, and communication. They use cutting-edge technologies and operate at speeds that push other pieces of the grid to go faster. As a Customer Service Representative I in Sales and Customer Service, you'll provide solutions and services that help our customers protect and control critical electrical infrastructure and power systems worldwide. As a Customer Service Representative I a typical day might include the following: Providing world-class customer care to both internal and external customers. Engaging in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications. Communicating to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers. Completing and pass required customer service certifications. Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems. Assisting with customer feedback tracking and driving to customer satisfaction. This job might be for you if: You have a minimum 1 year of customer service experience. You have an Associate's degree or related business experience. You have strong computer skills. You have the ability to learn concepts and technical details of products. You have strong writing, proofreading, documentation, and communication skills. You have the ability to learn new skills and assume new responsibilities. You have the ability to work cooperatively in a team environment. Competitive pay. Superior benefits. Inspiring work. People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees. We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401K options. We offer top tier medical, prescription, dental, vision, life, and disability insurance. We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay. We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits. Pay Range Data We anticipate filling this position as a Customer Service Representative I $23.36 - $31.15 per hour. We are open to reviewing additional candidates with more or less experience and the salary range may differ if filled at a different level. Our salary ranges are determined by job, responsibility, and location. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills. Communication with Applicants We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [careers@selinc.com]{target="_blank" rel="noopener"}. SEL is an Equal Opportunity Employer: Vets/Disabled.