Job Information
Washington State University Account Specialist in Pullman, Washington
Account Specialist
Available Title(s):
107M-YNCSNPS - Program Assistant
Business Title:
Account Specialist
Employee Type:
Classified
Time Type:
Full time
Position Term:
12 Month
Position Details:
Summary of Duties:
The primary function of this position is to perform clerical duties as part of a collection group that collects on student loans, student accounts and accounts receivable. The incumbent will perform complex clerical duties associated with the fiscal and administrative management of the computerized Student Financial System Student Loan System (ECSI). Under general supervision, the incumbent will perform work requiring knowledge and experience specific to student loans, student accounts and accounts receivable. They will interact with and provide students, staff and the public with information and interpretation of federal, state and University policies and procedures. They will answer inquiries in person, on the telephone and compose written communications. Incumbent will establish and maintain records, files and statistical information using established methods.
Required Qualifications:
• High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
• Customer service experience including working with the public.
• Intermediate to advanced proficiency level with Microsoft software programs such as Outlook, Excel, Word and PowerPoint.
Preferred Qualifications:
• Experience using WSU systems.
• Intermediate to advanced proficiency level with Microsoft or other database applications such as Access or FoxPro.
• Experience working in a busy office environment that requires multi-tasking.
Additional Information:
Area/College: Business Services/Controller
Department Name: Bursar's Office
City, State, Zip: Pullman, WA 99164
Department Link: https://bursar.wsu.edu/
Monthly Salary: Range 37 | $3,145 to $4,174 (Step A - M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with https://app.leg.wa.gov/WAC/default.aspx?cite=357-28. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the https://hrs.wsu.edu/wp-content/uploads/2024/01/2024-Benefit-Overview-for-Civil-Service.pdf and https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/.
Overtime Eligibility: Overtime Eligible
FTE: 100%
This is a permanent position.
Posting Close Date: Applicants must submit their completed application by Sunday, April 7, 2024 at 11:59 p.m.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by https://app.leg.wa.gov/RCW/default.aspx?cite=74.34, engages in law enforcement, requires security clearance, interacts w