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Washington State University Account Specialist in Pullman, Washington

Account Specialist Title: 107M-YN - Program Assistant Business Title: Account Specialist Additional Titles: Location: WSU PULLMAN CAMPUS Employee Type: Classified Job Family: Civil Service - OT Eligible Position Details: COVID-19 Vaccine Information: In accordance with Washington State Governor's Proclamation 21.14.3, as a condition of employment, you must be fully vaccinated or have an approved medical/religious accommodation by time of hire. People are considered fully vaccinated two weeks after receiving their last shot in a vaccine series. Full vaccination status or an approved accommodation will be verified prior to your first day of work. Should you not be fully vaccinated or have an approved medical/religious accommodation you will not be able to start employment with WSU. Information regarding vaccine verification and/or requesting a medical/religious accommodation is available at Please contact HRS at or 509-335-4521 if you have questions. Summary of Duties: The primary function of the Account Specialist is to perform clerical duties as part of a collection group that collects on student loans, student accounts and accounts receivable. The incumbent will perform complex clerical duties associated with the fiscal and administrative management of the computerized Student Financial System Student Loan System (ECSI). Under general supervision, the incumbent will perform work requiring knowledge and experience specific to student loans, student accounts and accounts receivable. They will interact with and provide students, staff and the public with information and interpretation of federal, state and University policies and procedures. They will answer inquiries in person, on the telephone and compose written communications. Incumbent will establish and maintain records, files and statistical information using established methods. Required Qualifications: • High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience. • Customer service experience including working with the public. • Intermediate to advanced proficiency level with Microsoft software programs such as Outlook, Excel, Word and PowerPoint. Preferred Qualifications: • Experience using WSU systems. • Intermediate to advanced proficiency level with Microsoft or other database applications such as Access or FoxPro. • Experience working in a busy office environment that requires multi-tasking. Additional Information: Area/College: Finance and Administration Department Name: Bursar City, State, Zip: Pullman, WA 99164 Department Link: Monthly Salary: Range 35, $2,890.00 - $3,734.00 (Step A through L) Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. FTE: 100% Permanent/Temporary/Project: Permanent Posting Close Date: This position has been re-posted. Screening has begun and will remain ongoing until the vacancy has been filled. Background Check: T