Job Information
First Federal Deposit Payments Specialist in Port Angeles, Washington
Description
Who We Are
First Fed is a local community bank on an exciting growth trajectory with 18 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace for the last 3 years and a Top Corporate Philanthropist in 2023. By popular vote, First Fed received 2023 awards for Best Bank in The Best of the Northwest , Best Banker in Readers’ Choice by Cascadia Daily News, and Peninsula Daily News named us B est Bank on the Olympic Peninsula . We also received a Best-In-State bank award from Forbes in 2021.
For over 100 years First Fed has served our customers and communities throughout the PNW. We’ve donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years – many by using our benefit of 3 paid volunteer days per year!
We welcome applicants from all backgrounds – our diversity makes us stronger. Join our award-winning team!
Our Values
Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.
Initiative: We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.
Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.
Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.
Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.
Position Purpose:
Perform duties related to deposit payment services, including supporting the wire, ACH, and ATM/Debit card programs of the bank. Provide internal and external customers support for the daily operational functions of deposit payment services in accordance with First Fed’s policies, mission, and goals.
Essential Functions:
Effectively responds to routine inquiries received via multiple channels.
Assists customers and staff with ATM & Debit cards, including card reorders, limit increases, and PIN resets.
Maintains debit/ATM card inventory and tracks lost cards
Point of contact for ATM-related issues and support including ATM balancing and activity research
Processes investigates, and completes Regulation E claims, ensuring First Fed’s processes remain compliant.
Responsible for analyzing and reconciling detailed Automated Clearing House (ACH) files. Research and resolve outages, discrepancies, and other errors related to ACH file processing
Processes ACH exception handling
Process incoming and outgoing domestic and international wire transfer payments, while following First Fed’s outline policy and processes.
Research and respond to any wire-related inquiries received for the bank, and review any wire exceptions, including OFAC exceptions per established guidelines.
Participate in the cross-selling of First Federal products and services.
Develop and maintain a working knowledge of First Fed and Department policies, procedures, and systems.
Maintain regular and predictable attendance.
Perform related duties and responsibilities as required.
Qualifications/Requirements:
High school diploma or certified equivalency.
Deposit Payment Services Specialist I- Typically requires one (1) year of experience in a customer service role.
Deposit Payment Services Specialist II- Typically requires at least one (1) year of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities for Deposit Payment Services Specialist I. May process more complex side jobs such as ATM Balancing and ACH and Wire processing.
Deposit Payment Services Specialist III - Typically requires three (3) years of retail banking experience in an operations role and demonstrated ability to perform the job responsibilities of Deposit Operations Clerk I and II. Regularly processes more complex side jobs such as processing Regulation E claims, and balancing ACH. Act as a resource to Deposit Payment Specialist I and II. Provide initial training to Deposit Payment Services Specialist I. Handle first-step escalated calls. Provide back-up for the Deposit Payment Services Supervisor.
Strong organizational skills, problem-solving skills, and attention to detail.
Demonstrated practical interpersonal skills with a focus on the needs of internal and external customers.
Ability to foster an environment of teamwork and cooperation in meeting customer needs and Association goals.
Excellent written and verbal communication, organization skills, and conflict resolution skills.
Excellent time management skills, ability to multi-task, and consistently follow up in a timely and effective manner.
Active learner with demonstrated ability to seek out resources and address own learning needs effectively.
Ability to work independently in a fast-paced environment where deadlines must be met.
Physical Requirements:
The work requires operating office machines and equipment, such as personal computers, printers, copying machines, and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods.
Pay Range
The pay range for the Deposit Payment Specialist level I is $18.00 - $30.60 per hour
The typical hiring range for the Deposit Payment Specialist level I is min $18.00 – $20.66 per hour
The pay range for the Deposit Payment Specialist level II is $ 19.44 - $33.05 per hour
The typical hiring range for the Deposit Payment Specialist level II is min $ 19.44 – $22.31 per hour
The pay range for the Deposit Payment Specialist level III is $21.00 - $35.69 per hour
The typical hiring range for the Deposit Payment Specialist level III is min $21.00 – $24.09 per hour
The incentive plan for this position is the Staff Support Incentive Plan. It is paid out quarterly with a 5% target payout.
Employees will be eligible for our benefits package including medical, dental, and vision insurance, paid time off, retirement plans (401k with company match and Employee Stock Ownership Plan), gym membership reimbursement, discounts on our banking products, and more! Additional information on our benefits package can be viewed at https://www.ourfirstfed.com/careers
Qualifications
Education
Required
- High School or better
Experience
Required
- 1 year: Typically requires one (1) year of experience in a customer service role.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)