First Federal Customer Service Float- Clallam- Entry-Level in Port Angeles, Washington
As a community bank, we know the power in bringing people together from all walks of life. Our communities are beautiful and strong because of their diversity, and it’s important to us that all of our locations reflect the unique diversity of the places we live and work. We are passionate about hiring the very best talent and welcome applicants from all backgrounds.
The float position is designated to provide the full range of teller duties at various locations, including teller duties via the Interactive Teller Machine (ITM), while providing exceptional customer service. Duty locations will be determined and scheduled in accordance with staffing needs at these locations. Accurately process a variety of customer financial transactions in accordance with established guidelines and procedures. Utilizes all customer interactions to identify and sell bank products and services beneficial to customer’s needs. This position will typically be placed into the Contact Center or a branch when a Customer Service Rep (CSR) or Customer Support Specialist (CSS) position becomes available.
Accurately process a variety of customer financial transactions in accordance with established policies and procedures.
Ensure an exceptional experience by promptly greeting and welcoming all customers. Refer to customers by name at least one time during the interaction and thank them for their business.
Meet or exceed sales and referral goals by identifying products and services beneficial to the customers’ needs and making recommendations to the customer.
Develop and maintain a current knowledge of new and existing products and services.
Balance cash drawer and teller transactions in an accurate and secure manner within guidelines.
Address customer questions and concerns as first point of contact. If needed, refer to appropriate internal resources for resolution to achieve customer satisfaction.
Maintain regular and predictable attendance.
Perform related duties and responsibilities as required.
Minimum High school diploma or certified equivalency.
Bilingual English and Spanish fluency (speaking, reading and writing) preferred.
CSF I - Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
CSF II – Typically requires one (1) to two and a half (2.5) years of teller or strong cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
CSF III – Typically requires two and a half (2.5) or more years of teller experience in a financial institution environment, to include commercial bank, savings bank, credit union, or prior experience in a centralized vault type of environment which requires the use of math skills to pay and receive cash to customers.
Ability to demonstrate and maintain a professional, outgoing, and pleasant demeanor at all times.
Effective listening/probing skills necessary to identify customer needs and effectively match with bank products and services.
Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing high level of customer service.
Proficient with technology.
Ability and willingness to work Saturday schedule as needed.
Ability to adapt to a variety of management styles from location to location.
Valid WA driver’s license.
The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods.
- High School or better
- 1 year: Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)