Job Information
Olympic Medical Center Call Center Agent in Port Angeles, Washington
Take the Next Step: Call Center Agent I - Central Access Services
Location: Port Angeles, WA Schedule: Full-Time (1.0 FTE), Day Shift Hourly Wage: $18.49 - $26.07
Why This Role is Your Perfect Fit
Are you looking to advance your career in a dynamic and impactful role? At Olympic Medical Center, we're seeking enthusiastic individuals to join our Central Access Services team. As a Call Center Agent I, you'll be the friendly voice helping to connect our patients with the care they need while gaining valuable experience in a supportive environment.
What We Offer:
Competitive Hourly Wage: $18.49 - $26.07
Comprehensive Benefits Package:
- Health, Dental, and Vision Insurance
- Life Insurance
- Short and Long-Term Disability
- Retirement Programs (Pension Plan, 403(b) & 457(b) Plans)
- Paid Time Off (PTO) and Paid Sick Leave (PTO accrues equivalent to 14 days/year for full-time employees, pro-rated for part-time)
- Seven Paid Holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
- Extended Illness Bank (accrues 4 days/year for full-time employees)
- Flexible Spending Account
- Health Savings Account
Additional Perks:
- Fitness Club Reimbursement ($20/month)
- Cafeteria Discounts & $10 birthday certificate
- Discounts on Verizon and AT&T mobile plans
- Employee Assistance Program (EAP)
Your Role and Impact
As a Call Center Agent I, you will:
- Provide Excellent Customer Service: Deliver exceptional service in line with Olympic Medical Center standards, addressing patient needs with professionalism and empathy.
- Manage Communications: Handle incoming phone calls and messages for all OMP provider-based clinics and Hospital Outpatient Departments, documenting and routing messages accurately in the EHR system.
- Schedule Appointments: Efficiently schedule patient appointments, answer inquiries, and assist with any other scheduling-related tasks as needed.
What We're Looking For:
- Education: High school diploma or GED required.
- Experience: Preferred experience in customer service, reception, or a call center environment; knowledge of medical terminology is a plus.
- Skills: Strong communication skills, attention to detail, and the ability to manage multiple tasks effectively.
Join Olympic Medical Center and advance your career in a role that offers competitive pay, extensive benefits, and a supportive work environment. Apply today to become a key player in our Central Access Services team and make a meaningful impact on patient care!
Olympic Medical Center is an Equal Opportunity Employer. For more information, visit EEOC{rel="nofollow"}.
Ready to take the next step? Apply now and join us in providing exceptional care and service!