Job Information
Western States Equipment Truck and Equipment Service Foreman in Pasco, Washington
Description The Truck and Service Foreman is responsible for managing technicians, the repair process, and company resources profitably in Truck and Equipment Service under the direction of the Branch Manager. The Truck and Equipment Service Foreman is a working supervisor who is expected to also perform technician duties while ensuring technician safety and a quality repair process. This role is also responsible for the growth, development, and productivity of its assigned technicians. In addition, it will ensure quality control measures are in place and managed during the repair process to eliminate any re-work to the customer associated with the repair. A high level of teamwork will exist within this role to guarantee seamless customer interaction, quality control and promise date adherence. SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization. ESSENTIAL FUNCTIONS: Safety Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards. Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees. Adhering to required personal protective equipment (PPE) as identified in safety policy. Collaboration, Management and Customer Service Supervises employees. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; authority to hire employees. Manages expenses including shop assets such as shop supplies, small tools, and environmental needs Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store. Communicates engine repair status, verbally and in writing (if necessary), to the Truck Service Advisor. Uses the Service scheduling tool to monitor and maintain all aspects of the repair in the shop specific to the assigned team members and area. Monitors work in progress to ensure promise date adherence for the customer. Informs Truck Service Advisor of changes or updates needed to the promise date. Adheres to 100% promise date delivery of repair. Works with Truck Service Advisor to meet the final repair performance versus quoted amounts expectations of on or under quote. Coordinates the usage, rental or purchase of special tooling needed to perform repair work. Works with the Truck Technicians to provide the Truck Service Advisor with the necessary information for up-sell opportunities to quote to the customer. Administration and Troubleshooting Assigns work as needed to meet customer commitments and the needs of the repair. Approves employees' work time and adjusts employee time on service calls as needed. Oversees pre and post inspections of machines being repaired, and quality control measures taken throughout the repair process. Works directly with technicians to ensure quality control measures have been effectively deployed. Achieves the goal of "No re-work will ever touch our customers". Bills out 50% of time to revenue generating jobs. Troubleshoots various machines at expert level with no assistance required. Walks around machinery to inspect. Operates machinery to locate problems. Diagnoses problems for quality control. Performs independent failure analysis, proving consistent abil