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Columbia Basin College (CBC) is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals.  

CBC seeks a Student Success Software Administrator to support the success of our student success platform, coordinating campus wide use while regularly communicating its impact on student success and retention with college faculty, staff, and administration.  The Student Success Software Administrator is responsible for training these constituencies in the use of EAB Navigate360 and other student success software platforms and serves as a liaison with numerous institutional offices, including the Instruction, Student Services, Institutional Research, and Technology Services.

This position closes on July 21, 2024 at 11:59 PM PST. The College will conduct initial interviews with selected candidates via Zoom and will conduct on-campus interviews with finalists.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Primary Responsibilities

• Act as the Subject Matter Expert (SME) for EAB Navigate360 by implementing, developing, managing, administering and supporting the use of the Navigate360 system across campus;
• Identify new tools and opportunities to improve processes related to utilizing student success platforms and data-driven student recruitment and retention;
• Collaborate with Institutional Research to provide reports on developments related to student success, retention, completion, and similar metrics to appropriate faculty, staff, and administration;
• Develop relationships and work collaboratively with the CBC campus community to facilitate and support strong utilization of EAB Navigate360.  Work with constituents who are not utilizing EAB Navigate360 to gain their adoption;
• Identify, create and deliver EAB Navigate360 training opportunities for students, faculty and staff;
• Work closely with the Director for Advising, Retention & Completion to support advising efforts and improve student retention and completion rates; identify opportunities for improving institutional initiatives with regard to student success with a focus on underrepresented students;
• Collaborate with campus stakeholders to develop and utilize academic planning within Navigate360;
• Collaborate with Enrollment Services and Recruitment & Outreach to support recruiting and onboarding initiatives as appropriate;
• Coordinate with Technology Services to troubleshoot all technical issues for students, faculty, and staff related to EAB Navigate360;
• Develop strategies to improve effective data collection and reporting of student progress via EAB Navigate360;
• Manage communications related to EAB Navigate360 for the campus community; independently determine need, appropriate audience, and timing of communications; and
• Other duties as assigned.

Required Qualifications

Bachelor's degree from an institutionally accredited college or university;