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Columbia Basin College (CBC) is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals.

CBC seeks a Program Assistant to support the mission of Columbia Basin College by performing a variety of tasks in support of the Running Start program. This position responds to inquiries regarding office procedures and services, informs staff on data entry issues and concerns, maintains student and general files and schedules appointments. The incumbent represents the program to clients, participants, staff and the community and serves approximately 1,200 students each year. This position reports to the Director for Running Start.

This position closes on April 21, 2024 @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at *[dcook@columbiabasin.edu]{tabindex="0"} or (509) 542-4407.*

Primary Responsibilities

• Provide high-level customer service and problem-solving assistance to students participating in Running Start;

• Provide information to students, parents, staff, public and outside organizations on the Running Start Program content, policies, and procedures;

• Assist with Running Start applications, including student data input; determine appropriate coding;

• Coordinate registration implementation and processing, while maintaining Enrollment Verification forms and registration records;

• Respond to Running Start department emails, answer phone calls, and meet with students participating in Running Start;

• Accurately process incoming student forms, documents, and other information necessary to complete transactions and processes; 

• Review, process, and maintain accurate data for the Running Start program, including creating reports and maintaining an organized filing system for data review;

• Develop marketing materials aimed at increasing the number of students in the Running Start program and implementing strategies to promote participation; and

• Perform other related duties as assigned. 

Required Qualifications

• High School graduation or equivalent education;
• One (1) year customer service experience and/or clerical work experience in a professional setting; and 
• Intermediate proficiency in Microsoft Office (page set up, tables, labels, envelopes, footnote, endnote, tools, formulas and tabs).

Preferred Qualifications

• Associate's degree or equivalent education from an institutionally accredited college or university;
• One (1) or more years of experience working in higher education;
• Bilingual and biliterate in English and Spanish; and

• Experience working in a diverse work environment such as serving underrepresented and Hispanic communities.