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Columbia Basin College (CBC) is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals. The Assistant Director for Enrollment Services is vital in promoting student success and supporting the community college's mission. This role oversees the operations of the Enrollment Services department, ensuring that students receive professional and empathetic assistance. By managing the Welcome Center, Student ID Center, and phone queue, the Assistant Director fosters a welcoming environment for all students. Collaborating with various departments, this position focuses on streamlining processes and enhancing customer service to improve the overall student experience. Ultimately, this role helps individual students navigate their educational journeys while advancing the college's commitment to accessible, quality education. This position reports to the Director for Enrollment Services. This position closes November 17, 2024 at 11:59 PM PST. The College will conduct initial interviews with selected candidates via Zoom and will conduct on-campus interviews with finalists. CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

*Primary Responsibilities *

• Supervise and train campus operators, hourly staff, and student employees, while managing time and leave reporting and conducting performance evaluations;
• Oversee the Welcome Center, Student ID Center, and Enrollment Services phone queues to ensure high-quality service and customer satisfaction;
• Provide in-depth customer service to a diverse student population through various communication methods, ensuring a positive experience;
• Collaborate with Enrollment Services departments to enhance processes and address issues related to admissions, onboarding, registration, financial aid, and student accounts;
• Develop training documents and facilitate staff development to ensure accurate and consistent information delivery;
• Update online content, student forms, and publications related to Enrollment Services for accessibility and accuracy;
• Support the timely processing of admissions and graduation applications, manage suspended records, and assist with student inquiries about accounts and fees;
• Assist with requisitions, P-card purchases, and budget-related tasks;
• Participate in reviewing and revising departmental policies with a focus on best practices and Diversity, Equity, and Inclusion;
• Ensure service continuity and manage daily operations in the absence of the Director of Enrollment Services, along with other assigned duties; and
• Other duties as assigned.

Required Qualifications

• Bachelor's degree from an institutionally accredited college or university;
• Three (3) or more years of experience assisting customers regarding inquiries, complaints or problems; and
• One (1) or more years of experience using a student management system or related management system.

Preferred Qualifications