Zoom Zoom Phone Customer Specialist in Olympia, Washington
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Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers.
We are looking for an amazing Zoom Phone Customer Specialists. The Zoom Phone Customer Specialists will build strong relationships with internal teams & customers ensuring successful deployment of Zoom Phone products and services. Your efforts will drive customer satisfaction and happiness. The team lead requires deep experience in SaaS and or Video Collaboration products / services.
Provide mentorship & on-going coaching to customer success team members, including during employee onboarding and customer related inquiries or escalations.
Lead ad hoc team projects and drive successful outcomes working cross-functionally with appropriate internal stakeholders.
Engage with customer success leadership on a regular basis to communicate successes & areas of opportunity related to the team.
Maintain a book of business of strategic segment accounts to be determined by customer success leadership.
Develop and nurture relationships with key individuals within the organization and serve as an internal advocate for the team and customer.
Closely manage assigned accounts and build long-term customer relationships to identify and eliminate risk attribution.
Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressed.
Zoom Phone Customer Success will have a minimum of 6+ years experience and a proven track record servicing strategic and complex organizations
Help evolve current Zoom Phone Enablement program based on the needs of our targeted customers as well as internal stakeholders. Manage team to achieve quarterly goals, and provide clear reporting on metrics
Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required.
Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers.
Ability to deliver customized presentations and demonstrations via web conference.
Strong product and technical knowledge of Zoom Phone configurations and abilities with ability to articulate how to best use and deploy the service .
Strong business acumen of the software industry.
Great interpersonal skills with a positive attitude.
Zoom Phone Customer Specialist will collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at email@example.com.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here (https://careers.zoom.us/benefits) .
Hear from our leadership team (https://urldefense.com/v3/__https://youtu.be/7i2o_tszj5g__;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
Browse Awards and Employee Reviews on Comparably
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