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Peloton Interactive, Inc. Zendesk Developer in Olympia, Washington

ABOUT THE ROLE

Peloton’s Enterprise Technology Organization is seeking an experienced Zendesk Developer. You will be responsible for the execution of day-to-day configuration, support, and maintenance of our Zendesk instance, as well as continuously improving the platform and other customer support tools to enable our growth. You will work closely with stakeholders in the Customer Support organization, as well as Marketing, Product, Sales and Engineering. Specifically, this role will be expected to have a broad understanding of customer support tools and Zendesk capabilities, change management, user management, data models, and most importantly - providing the best experience for our end-users. This role will report to the Manager, of Member Services Technology.

YOUR DAILY IMPACT AT PELOTON

  • Work on Zendesk implementation work-streams through discovery, design, build, test and deployment

  • Perform hands-on implementation of day-to-day changes

  • Review and tuning workflows in Zendesk

  • Periodically audit agent permissions and ensure access is appropriate

  • Being the technical owner of Zendesk related to:

  • Feature requests / problem statements

  • Issue escalations

  • Reporting

  • Ability to comprehend a complex data model and develop custom reports for executive consumption

  • Experience working with Agile/Scrum methodology

  • Customer focus when designing and implementing features and system updates

YOU BRING TO PELOTON

  • 3+ years of direct Zendesk engineering experience required

  • Bachelor’s Degree required - Computer Science or equivalent work experience

  • Zendesk certifications: Zendesk Administrator; Zendesk App Developer

  • Strong understanding of the Zendesk platform, with the ability to build custom apps and

  • custom objects, custom fields, workflows, custom views, and other content of intermediate complexity

  • Knowledge of customer support processes in a multi-national, multi-lingual support environment

  • Analytical with a keen desire to improve business processes and performance

  • Understanding of business processes and ability to translate business requirements into application functionality

  • Strong technical aptitude

  • Experience with systems integration and application development

  • Ability to utilize API endpoints to develop integrations and business applications

  • Knowledge of Web technologies, session management, object-relational mapping, object caching, JavaScript[3], CSS, HTML, XML, JSON, and RESTful web services

  • Focus on developing elegant solutions to complex problems with the ability to present ideas, expectations and information in a concise, well-organized way to others

  • Experience implementing Zendesk across various business domains

BONUS

  • Experience with omni-channel support processes

  • Knowledge of voice and chat platforms such as Genesys and Ada

  • Knowledge of Salesforce

  • Knowledge of Boomi as middleware for system integration

#LI-Remote #LI-CS2

ABOUT PELOTON:

Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys. An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors..

Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here (https://www.onepeloton.com/careers) on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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