Red Wind Casino Sports Pub Host in Olympia, Washington
POSITION OBJECTIVE: Provide outstanding service and an enjoyable atmosphere for our guests through engagement, sports-themed events and daily interactions while maintaining the highest service standards and following established laws, rules, regulations, policies and procedures of the Beverage Department and Nisqually Red Wind Casino. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Provide friendly, responsive service to create an exceptional entertainment experience for our Guest. Serves as host to sports-viewing parties in the Coho Sports Pub, to include guest engagement, managing TV programming, distributing prizes and maintaining a fun sports-themed atmosphere. Must adhere to all established rules, regulations, policies and procedures for the Beverage Department and the Nisqually Red Wind Casino. QUALIFICATIONS: Required skills and knowledge: Must be able to obtain a Class 12 Mixologist permit. Must be able to obtain a Food handler permit. Must be at least 21 years old. Ability to communicate clearly and effectively to groups or over a public address system, in a manner that adds to an exciting entertainment atmosphere. Excellent sense of humor, outgoing personality and high energy level. Extensive knowledge of a wide range of sports to include college football, basketball, NBA, NFL and MLS. Basic math skills. Self- Motivator Ability to work within time constraints, stay on task and follow directions. Minimum two (2) years' experience in guest service. Minimum two (2) years' experience of beverage experience. Must be able to work in a fast-paced environment and have the ability to remain calm and professional. Must be able to work with a variety of people with diverse personalities. Ability to work in a team environment. Pass NRWC pre-employment testing. Ability to work all shifts including weekends and holidays. Ability to obtain a Class II gaming license.Preferred skills and knowledge: 6 months experience in a Casino. 6 months experience in a Sports BarPHYSICAL REQUIREMENTS: Must be able to bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuing basis. Must be able to stand and/or walk for a long period of time. Ability to tolerate a smoke-filled environment. Ability to reach with hands and arms.ESSENTIAL FUNCTIONS OF THE JOB: Provide prompt, efficient, and courteous service to guests. Greet guests positively, treating each guest as an individual and in a professional manner. . Schedule sports programming throughout the venue to ensure consistency. Host viewing parties in Coho Sports Pub. Plans and coordinates sports-viewing events to include prizes, games, interactive elements, etc. Ensure set-up and breakdown of all sports-viewing events as needed. Maintain current knowledge of available beverages, drink mixing, and prices. Monitor guest needs on a continual basis ensuring that requests are promptly served. . Engage guests in conversation and make their experience memorable. Report any guest concerns or complaints to immediate supervisor for resolution. Maintain a safe and clean environment for guests and Team Members. Maintain proper inventory stock of all products and supplies needed for service in assigned stations.