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Overview

Job Title: Specialist II, National Technical Support – MRI

Job purpose

This position is intended to provide technical assistance, primarily by telephone and on-site visits, to personnel on all HCUS MRI products. This is the second-level national technical support engineer position in the company.

External US

Duties and responsibilities

• Provides national level technical support to HCUS personnel as needed via the telephone and on-site visits.

• Prepares and disseminate information related to MRI products to HCUS personnel to improve their ability to perform tasks related to the products.

• Helps roll out new MRI products by participating in installations as needed. Providing guidance for site planning documentation, and Installations procedures and processes.

• Diagnose service issues remotely by working with customer over the phone, remote log in ofsystem, and other remote diagnostic tools.

• Provide field service directive for service repair, including what parts need to be replaced, what documents need to be referenced, and what adjustment or calibrations needs to be completed.

• Review service records for accuracy and completion.

• Advise Field Service Management on handling of service problems, including urgency of repair, and selecting appropriate service personnel.

• Find areas where documentation or instructions are needed by field service.

• Develop procedures and write documentation needed for field service.

• Perform test procedures or gather service data as requested by FHC.

• Perform system installations when installation teams are unavailable.

• Provide on site service for service issues beyond field services capabilities.

• Write reports for service related issues that can be presented to customer.

• Determine the need for additional tools or test equipment for field service or NTS.

• Write instructions as needed for test equipment or tools.

• Maintains excellent working relationships with HCUS personnel in all departments.

• Works overtime and odd hours as needed, including at the “last minute”.

• Travels extensively to customer sites to solve problems as needed.

• Demonstrates excellent capability for analyzing, evaluating, diagnosing, and resolving extremely complex equipment problems in a minimum period of time.

• Adheres to and ensure compliance of all safety practices and quality procedures.

• Promotes both internal to the company and externally, the image and reputation of HCUS.

• Performs other duties as directed by the Manager, National Technical Support.

• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

Experience:

• At least ten (10) years of previous experience maintaining and troubleshooting MRI equipment at other companies, or at least five (5) year of HCUS Service experience with demonstrated proficiency in MRI.

• Capable of operating all test equipment required to service MRI equipment.

Educational requirements:

• Bachelor’s degree from an accredited four-year college—preferably in an electronics- related discipline—or equivalent experience is required

Special skills or other job requirements:

• Proficiency in Microsoft Office.

• Must be able to provide national-level technical support in MRI

• Must have strong problem-solving skills.

• Must have ability to manage and provide support on multiple projects at the same time.

• Must have strong communication skills.

• Must have strong computer skills.

• Must be self-motivated.

• Must be willing to travel and work long hours.

• Must have valid driver's license with a safe driving record.

• Significant travel required.

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

This position typically works in usual medical, clinical working environments, including sites under construction.

The position requires the ability to physically work in high magnetic fields of up to 3 Tesla, which could dangerously affect any implanted medical devices made of ferrous material, potentially causing serious injury and/or death.

• Standing/Walking:

• This activity occurs frequently and prolonged/repetitively.

• Sitting:

• This activity occurs frequently and prolonged/repetitively. Including when driving to customer sites and/or flying.

• Lifting/Carrying:

• This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.

• Pushing/Pulling:

• This activity occurs rarely and periodic. It occurs primarily with the pushing of the 1000 lbs. patient tables and 600-6000 lb. MRI cabinets. There is an estimated manual force to overcome inertia of 30 lbs. Pushing distances are typically 1 inch to 18 inches.

• Bending:

• This activity occurs occasionally and period/prolonged in the low back. It occurs with a variety of the tasks.

• Reaching:

• This activity occurs rarely and periodic above the shoulders when the worker must access components and cupboards that are on top of the 6-foot-high MRI machine. This activity occurs occasionally and periodic below shoulder level with a variety of tasks.

• Kneeling/Crawling/Crouching:

• This activity occurs occasionally and periodic/prolonged. It occurs primarily in the wiring process as well as accessing the lower panels of the MRI machine.

• Climbing:

• This activity occurs rarely and periodic when the worker must climb up to 3 steps of a 6-foot ladder to access the upper access panels of the MRI machine in order to perform diagnostic testing.

• Balancing:

• This activity occurs rarely and periodic and occurs when the worker is standing on the ladder as mentioned above.

• Twisting:

• This activity occurs rarely and periodic in the low back. It may occur with some of the tasks performed.

Travel

• Ability to travel up to 50% may be required based on business need.

Equal Opportunity Employer

FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Job Locations US

Posted Date 8 hours ago (1/11/2025 2:41 PM)

Requisition ID 2025-33010

Category Technical Services

Company (Portal Searching) FUJIFILM Healthcare America Corporation