Salesforce.com, Inc Solution Architect/ Senior Solution Architect -Revenue Cloud (CPQ + Billing) in Olympia, Washington
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Customer Success Group
Our Strategic Projects consulting team delivers large-scale, custom salesforce implementations. Engagements span across any Salesforce cloud product or solution, and often include multi-cloud implementations. Our Solution Architects and Solution Consultants lead consultative engagements with sophisticated enterprise customers, partnering with key collaborators to build compelling visions while advising and completing strategies. They serve as hands-on advisors, using strong social skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their clientâs business to deliver customer return on investment.
We have a variety of functional roles open on our Strategic Projects team, send us your resume, and we will follow up with you, if your profile aligns with the required skills / experience.
Solution Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They are proficient at analyzing issues and obstacles to settle root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Solution Architects supply to thought leadership and standard processes - both internally in their Community and externally in the marketplace - and advocate for change across the organization.
Solution Consultants are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Solution Consultants give to thought leadership and standard processes, both internally in their Community and externally in the marketplace.
CPQ and Billing Skills:
Relevant Salesforce CPQ platform experience (experience with Salesforce Billing)
Understanding of Quote-to-Cash process standard methodologies and underlying design patterns
Understanding of common product pricing methods and practices
Understanding of business processes in a billing department (e.g. accounting close, A/R, dunning & collections, etc.)
Ability to configure Salesforce CPQ features (e.g. Product Bundles, Quote Templates, Product Rules, Price Rules, Approval Chains, etc.)
Ability to configure Salesforce Billing features (e.g. Billing Rules, Tax Rules, Invoice Schedulers, Payment Schedulers, Payment Gateways, etc.)
Functional understanding of key Product-to-Cash integration use cases and design patterns including: Product and Pricing Master Data Management, Account/Address Validation, Tax Calculation, Provisioning/Fulfillment, ERP, Accounting/General Ledger, etc.
Responsibilities for the group:
Help clients consistently meet/exceed goals and metrics
Deliver high client happiness (CSAT)
Positively impact client renewals (when applicable)
Generate positive feedback from internal teams and leadership
Show continued professional growth and development
Preferred Qualifications and Skills for the group:
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Relevant experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility
Shown results leading customer and/or partner success stories
Relevant Salesforce certifications and consulting experience are strongly recommended
Travel may be required and varies depending on the client requirements
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
LEADERSHIP: Self-aware and strategic problem solver; proficient at building strong relationships
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
TEAM PLAYER: Proficient at collaboration and working with members of a team
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture; a great teammate that everyone enjoys working with and has a generous heart
TRUST: Trusts the companyâs core values; shows integrity, transparency, and reliability
ADAPTABLE: Excels in high levels of uncertainty and change
COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Communityâs knowledge and resource base
For Colorado-based roles: Minimum annual salary of $86,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .
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