Aston Carter Service Advisor in Olympia, Washington
• Immediately greet customers in a professional manner and obtain repair information • Ensures customer’s repair complaints clearly documented on work orders • Respectfully advises customers on the proper care of their equipment including the value of maintaining proper maintenance in accordance with manufacturers' specifications • Provides a complete and accurate written cost estimate for all labor and parts • Recommends additional needed and value added service based upon service history and equipment inspection • Periodically checks on the progress of the repair throughout the day, and promptly contacts the customer regarding any changes in the promised time, explains cost and time requirements, and gets proper authorization before performing any additional repairs • Ensures each customer receives a thorough explanation of all completed work and charges • Works with the Technicians and the Parts Department to make sure the communication on the repair is being handled properly • Customer interaction, answering phones, answering questions, finalizing sale. • Ensure that all branch transfers are processed correctly. This includes parts shipped from other locations. • Invoicing and payment processing.
customer service, customer experience
Top Skills Details:
Additional Skills & Qualifications:
• Experience within the transportation or construction industries • Minimum of 1 year experience in the position of Service Advisor in the automotive or transportation industry • Current Driver License with satisfactory Department of Motor Vehicle driving record. • Excellent Microsoft Office proficiency (Excel, Word, PowerPoint) • Proven ability to develop and manage positive customer experiences • Ability to foster loyalty, cooperation, and communication among functional teams (Sales, Service, Parts, Management) and employees
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com (%firstname.lastname@example.org) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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