Salesforce.com, Inc Senior Site Reliability Operations Engineer in Olympia, Washington
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Seven days a week, 24 hours a day, in a follow-the-sun model, the Site Reliability team keeps the Salesforce cloud and our customers protected. Salesforce is seeking a Senior Site Reliability Engineer to join the Site Reliability Engineering organization in one of our U.S. locations. As a member of the Site Reliability team, you will ensure the highest availability for our customers by quickly detecting and resolving incidents and partnering with service-owning teams on resiliency. Accomplished Site Reliability Engineers partner with our peers in the Infrastructure and R&D organizations, while proactively monitoring the overall service availability, supporting day-to-day platform operations, and resolving incidents.
Keep customer-facing services available by maintaining the constant health of the supporting systems via day-to-day operations and incident management.
Incident management - Provide expert execution of the incident command process, including leading and managing high severity incident bridges and driving transparent communication that promotes maximum levels of internal/external customer satisfaction
Problem Management - Populate and participate in the technical review of incidents, partnering with R&D teams to improve resiliency and future incident prevention.
Ensuring that work carried out by the Site Reliability team is executed in such a way, that complies with the company’s internal compliance policy and directives
Being able to discuss and resolve technical full-stack infrastructure issues and escalations with other technical staff
Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth
Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required
Ability to operate in a high-pressure environment and troubleshoot complex issues quickly successfully handle multiple priorities
Enhance our monitoring systems by implementing and improving alerting, to promote early detection, full-stack and cross-platform correlation, and automated probable root cause identification
Automate Site Reliability Engineering operations by developing software applications and API Integrations to connect disparate systems
Closely partner and collaborate with Infrastructure, Engineering, Operations, Technical Support, Customer Success, and Sales Leadership to ensure alignment across the business
Bachelors Degree in Computer Science or related field OR equivalent relevant experience
5+ years of systems engineering experience in enterprise scale, internet service engineering, or related role
Past experience in Incident Management and ITIL service operations
Expertise in TCP/IP related technologies (networking protocols, network programming, etc.)
Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD) as well as strong Linux/UNIX knowledge with significant exposure to Red Hat Enterprise Linux
Experience with monitoring implementations and administration
Strong communication skills (Written and Verbal)
Experience in working in a 24/7 team, managing enterprise infrastructure
Hands-on experience configuring and managing AWS (Amazon Web Services) using the CLI/SDKs
Experience in Kubernetes orchestration and management
Agile development experience/understanding
Experience with industry-standard KPI metrics such as Time To Detect (TTD) and Time to Resolve (TTR)
Masters in Computer Science
GO/Python/BASH development experience
Slack/Chat Bot development
Red Hat Certification
Experience troubleshooting relational databases and distributed platforms
Experience in maintaining Java applications
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