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Humana’s Corporate Marketing organization is looking for a Technical Senior Product Owner that is Salesforce Marketing Cloud Email Specialist certified to join the Marketing Regulatory and Operational Communications (MROC) team. If you are ready to join the team of professionals responsible for Humana’s success in delivering messaging to members through direct mail, email, outbound, etc., then this just may be the role for you!

As the Technical Senior Product Owner, you will support a Marketing Strategy Team by leading the technical requirements development and documentation of journeys, campaigns, or communications and consults on marketing and communication delivery strategy.

Key Role Functions

• Coordinate with Marketing Strategy Team to understand and translate requirements into architecture for marketing campaigns, providing consultation around channels and audience targeting

• Prioritize activities across development and operations for high quality execution, prioritizing requests, change request, etc.; lead the delivery development team to achieve tasks/milestones

• Look for enhancements to the messaging to achieve the strategy/goal of the business

• Plan and lead design review sessions with development/delivery team

• Collaborate with other work stream professionals to develop integrated solutions and resolve dependencies

• Identify opportunities to simplify, automate and consolidate across lines of business or products

• Work closely with cross-functional teams to provide progress updates and ensure the management of any delivery risks or issues

• Identify and research potential pre and postproduction issues and assist in resolution and provide technical support when necessary

• Support and execute release planning activities

• Identify and escalate infrastructure issues

• Promote best practice solutions and integrated applications to reduce costs and improve overall adoption

• Ensure clear and effective communication with existing or concurrent projects

• Provide coaching and development guidance to delivery team members

To be successful in this role, you will need to be a highly detail-oriented, self-starter with strong organizational skills, who is thorough and demonstrates initiative and follow-through. Having a highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and subject matter experts is also a must.

Only persons with authorization to work permanently in the U.S. need apply. EEO

Use your skills to make an impact

Required Qualifications

• Bachelor's degree or higher in Marketing, IT, Business OR equivalent related experience

• Salesforce Marketing Cloud (SFMC) Email Specialist certification

• 4+ years of communications, marketing, product owner (indirectly or directly) or related experience

• 2+ years of hands-on experience in the SFMC platform

• Experience with multi-channel marketing communications

• Requirements documentation/story creation experience

• Excellent verbal, written and presentation skills

• Experience with Lucid or a similar tool

• Demonstrated skills leading and/or influencing cross-functional teams

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Experience with Aprimo, ADO and/or EMME

• Previous end-to-end communication experience within Humana

• Agile experience

• Additional SFMC certifications

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$93,000 - $128,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.