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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This position is responsible for member-facing outreach to support Medicare part D stars initiatives. Calls are made to members across the country, so work hours may include any appropriate call times for North American time zones.

Responsibilities of this position include:

• Execute clinical pharmacy programs

• Coordinate strategies for increasing adherence

• Utilize motivational interviewing and health coaching to impact member behavior

• Communication with pharmacies and provider offices as appropriate

• Ensure effective collaboration with internal and external matrix partners to support clinical programs

• Work collaboratively with leadership and management to adapt and strengthen business and operational processes

• Other duties as required

This position does involve travel up to 10%.

Required Qualifications

• 1+ years of experience with Medicare Stars, managed care or population health

• 2+ years of customer or patient-facing experience

-1-2 years Enhanced knowledge of pharmacy and claims processing

• Excellent organizational and analytical skills

• Superior communication skills with patients and clinicians

• Ability to prioritize daily to monthly deliverables

• Computer Skills: Proficient in Microsoft Excel, Microsoft Teams, and Sharepoint

Preferred Qualifications

-Certified Pharmacy Technician (CPhT), Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), or equivalent clinical training

• Knowledge of formulary designs, prescription benefit trends

• Bilingual in English and Spanish

-Medical Terminolgoy

Education

Certified Pharmacy Technician (CPhT), Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), or equivalent clinical training

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 02/07/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.