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Quality & Compliance Manager (Healthcare) - Bismarck, ND

Job ID

131097

Posted

02-Aug-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Bismarck - North Dakota - United States of America, Remote - US - Remote - US - United States of America

About the role

• The purpose of this position is to lead the CBRE Quality Representatives staff on low to medium prioritize client accounts (may include multiple accounts/clients).

What you’ll do

This role leads all aspects of the day-to-day Quality and Compliance Team operations at one or more account sites. Monitors operations at each site and resolves compliance status with regards to local and global regulatory standards as well as client specific requirements as defined in the master service agreement (MSA) or Quality Agreement.

Delivers and implements the CBRE compliance program and/or the client's compliance program. Attends Quality Forum monthly meetings to provide in-depth explanations for monthly reports and department metrics. Leads and participates in continuous improvement objects.

Interfaces, partners, and interacts with CBRE and the clients functional areas and leadership teams. Appropriately communicates initiatives and/or issues across the functional areas impacted. Responsible for reporting Compliance (among other quality and business metrics) status to CBRE and/or the client during review meetings. Appropriately calls out and notifies CBRE and client management of quality and compliance issues.

• Drives the inspection readiness program for the site. Inspection readiness may include periodic CBRE self-inspection, client self-inspections, or any external agency inspections like the FDA. Coordinate audits as well as serve as the primary quality representative for CBRE operations during external agency or client audits. Accountable to the client and/or agency for audit observations and the associated corrective measures.

• Responsible for the vendor management program for the site. Has the responsibility to ensure all GxP service providers are qualified per the CBRE managed vendor qualification process (as well as any client directed qualification program).

• Leads all aspects of the completion of the training and qualification program for CBRE employees. Ensures that all employees are qualified for the role they perform.

• Ensures the QA staff is qualified and delivering on the objectives of the QMS, annual quality plan, and the quality agreement with the client.

• Coordinates the execution (may be required to participate) and supervises the success of CBRE quality of service initiatives on the account for non-regulated services.

• Authors and reaches terms of Quality Agreements with clients and vendors.

• Coordinates vendor management program and qualify GxP vendors, as needed.

• Investigates deviations/events, issues, and leads Corrective/Preventative Actions. Participates in creation and management of changes.

Supervisory responsibilities

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal to the team. Mentors and coaches team members to further develop proficiencies. Model’s behaviors that are consistent with the company's values.

What you’ll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

To perform this job proficiently, an individual will be able to perform each critical duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

Bachelor's degree in Biology, Microbiology, Chemistry, or Engineering; or equivalent related work experience. Minimum 5+ years comparable work experience required. Previous experience within a quality organization within Life Science Environment(s) preferred. Specialized training in quality assurance audits preferred. Previous supervisory experience a plus.

FDA, ISO, or similar quality assurance audit related certification preferred. Must have appropriate license and/or certification where required by law. Green or Black Belt Six Sigma Certification preferred.

Ability to comprehend, analyze, and interpret the most compound business documents. Ability to respond efficiently to the most fragile issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complicated topics to employees, clients, top management and/or public groups. Ability to encourage and discuss efficiently with key employees, top management, and client groups to take desired action.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Requires in-depth knowledge of financial terms and principles. Ability to calculate compounded figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

Ability to think out problems and address issues in a variety of situations. Requires authority level analytical and quantitative skills with track record in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

Experience with Desktop publishing, Microsoft Office Suite and Online Help. Previous experience with SAP, Trackwise, Regulus, and/or CMMS systems.

Knowledge or formal training with lean manufacturing, Six Sigma, 5S programs (among others) preferred.

Experience and knowledge of Quality and Compliance Systems within Life Science Environment(s).

Quality auditing experience preferred.

Why CBRE?

We value a culture of respect, integrity, service, and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in.

Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark.

• FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list!

• Forbes Named one of the best large employers in America and one of the World's Best Employers!

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)