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Change Healthcare Patient Services Representative (Health Insurance) in Olympia, Washington

Overview of PositionThis position is responsible for answering patient calls and researching and resolving issues in order to receive maximum profitability for clients.

This is a work-from-home position. Company equipment will be provided. Must have high speed internet. MUST be willing to work 8am-4:30pm Mountain time/9am-5:30pm Central time.

What will be my duties and responsibilities in this job?

  • Reviews claims to make sure that payer-specific billing requirements are met

  • Follows up on billing

  • Determines and applies appropriate adjustments

  • Answers inquiries and updates patient accounts as necessary.

What are the requirements needed for this position?

  • High school diploma or equivalent

  • 1+ years of related work experience; Healthcare and/or Insurance billing or processing and customer service preferred

  • Must be computer literate including MS Office Suite to include Word and Excel.

What other skills/experience would be helpful to have?

  • Call center experience

  • Managed care experience working with a health plan or TPA (i.e. Claims, Customer Service/Member Services etc.) preferred

  • Overall good knowledge of patient accounts receivable responsibilities

  • Good understanding of the billing process

  • Able to work with little supervision.

What are the working conditions and physical requirements of this job?

  • Work-from-home position. Equipment provided. Work hours 8am-4:30pm Mountain time/9am-5:30pm Central time.

  • General office demands.

    Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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