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Washington State Organizational Change Management - Lead (2 Positions) in Olympia, Washington


Our purpose: “Helping every Washington resident live, work, drive, and thrive.”

Our values: Respect, Trust, Diversity, Equity, and Inclusion

Management Analyst 5 – Organizational Change Management Lead* *

2 Positions!

The Department of Licensing is one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washingtonians and collect nearly $3.3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.

Why work at DOL?

Here at DOL, we focus on building a culture where employees are excited to come to work, we support diversity, equity and inclusion and make employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our employees believe in, and are committed to, great public service through advancing public safety and consumer protection. We have a strong commitment to employee development through multiple areas of advancement, cutting edge training and technology. We support work-life balance, offer several benefit plans, and are a diverse and competent workforce. If this is what you are looking for in an employer, we encourage you to apply for this position.

The Department of Licensing is hiring for two (2) positions. These positions are a key member of DOL's Organizational Change Management (OCM) program which develops change capacity throughout the agency, and provides OCM support on agency projects. This position maintains, and improves the agency change management methodology, supports practitioners, and provides OCM training and resources for sponsors, supervisors and staff. These positions are integral in planning and facilitating OCM activities with internal and external stakeholders. Stakeholders for agency projects are very diverse and require sensitivity to differences in media, learning channels, types of audiences and varying (sometimes conflicting) definitions of what "success looks like."

A few things you will be doing:

  1. You will work with business sections and units to identify change management needs and assist in preparing change management mitigation strategies to ensure staff and others are prepared for change.
  2. You will lead or manage identified staff to plan, create, guide and disseminate communications regarding changes associated with assigned projects.
  3. You will prepare affected managers, supervisors and staff for change, via creation of the project's organizational readiness assessments, gap analyses, identify focus areas, training plans, and other change management tools.
  4. You will develop and manage organizational change management plans and status reports for executive steering committee and working committee as well as reports metrics that evaluate effectiveness of readiness activities._ Working Conditions:_

All work is done in an office environment, however telework may be used during certain time periods. Applicant may also need to work beyond 40 hours a week as required, with some evening/weekend work.

Required Qualifications:

  • Bachelor’s degree in business administration, public administration, health administration, communications, social sciences or a related field.


  • Five (5) years of demonstrated experience in two or more of the following areas:
  • Conducting research
  • Conducting business analysis and developing requirements
  • Leading business projects
  • Managing business operations
  • Business policy development
  • Professional communications
  • Organizational change management

Relevant work experience may substitute year for year for education.

Preferred Qualifications and Competencies:

_Applicants who also possess the following may receive additional consideration by the hiring manager: _

  • Ability to motivate and influence others without direct authority; obtain cooperation of other divisions and other government agencies.
  • Actively champion efforts on agency policies and agency's organizational change management efforts. Confidence in facilitating and participating in meetings with upper-level managers and small to large groups.
  • Prosci practitioner, Prosci train the trainer, and/or Certified Change Management Professional
  • Course work and/or experience with change management, communications, training, and/or leadership skills.

Make a difference. Join our team!

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.

We serve all the people of Washington State with pride and are developing the systems and standards necessary to achieve better outcomes for all of our residents. Come join us in changing the way government delivers services, and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

Click here for more information about our agency culture and diversity, equity, and inclusion plans; and to learn about the many additional benefits we offer!

Union Inclusion:

This position is included in a bargaining unit represented by the Washington Federation of State Employees (WFSE). For membership questions, contact the local Union Representative.

How to Apply:

To be considered for this position, the following steps are required:

  1. Select the large Apply button at the top of this job announcement. If you haven’t already done so, you will need to create an applicant profile.
  2. Ensure the work history section of your applicant profile is current and thorough, clearly stating any and all qualifications you possess related to this specific position.
  3. Upload and attach your cover letter specific to this position and your current resume. Your materials must also include three professional references with name, title, and current contact information. References may be listed in your applicant profile, included on your resume, or uploaded as a separate attachment. Additional references are accepted.
  4. Answer all of the supplemental questions and be sure that all of your responses are clearly reflected and can be verified in your application materials.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

If you have any questions or need assistance completing the application process, contact the recruiter listed below prior to when this job posting closes AND before you submit your application.

Veteran and Military Spouse Preference Notice

To take advantage of veteran or military spouse preference, please send an email to with the subject line of “Vet for 21-002” or “MS for 21-002” indicating you’re a vet or military spouse.

Please Note:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

Contact Us

For inquiries about this position, please contact Kathryn Woods at 360.902.4091 or email Please use a subject line that includes* “OCM 21-002”*

Salary: $5,630.00 - $7,387.00 Monthly

Location: Thurston County – Olympia, WA

Job Type: Full Time - Permanent

Department: Dept. of Licensing

Job Number: 21-002

Closing: 1/26/2021 11:59 PM Pacific

Agency: State of Washington

Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504

Phone: View Posting for Agency Contact