American Express Mgr-Training in Olympia, Washington
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Within Global Services Group (GSG), the Global Supply Management (GSM) Learning and Development team leads the development and deployment of learning solutions for GSM’s colleagues and internal customers. Learning solutions are typically focused on GSM’s policies, processes, and tools related to sourcing and category management, third-party risk management, contracting, purchasing, and payments for goods and services.
The Training Manager is responsible for partnering to conduct annual learning and development needs assessments, and then partnering to manage and evolve the training strategy and design and deliver learning solutions. The ideal candidate is a dedicated and experienced Learning and Development professional with strong needs analysis, course design, development, and facilitation skills.
Partner with leaders and subject matter experts to clearly identify learning needs
Design, develop, and modify learning solutions based on learning needs analysis
Facilitate in-person and virtual meetings and training sessions, as needed
Manage content in American Express’ Learning Management System, as applicable
Measure the impact and effectiveness of learning experiences
Build and manage project plans
Manage external vendors, as applicable
Other duties, as necessary
Demonstrated 3 years of dedicated experience in the development, deployment, and facilitation of training solutions for adult learners in a corporate environment via in-person and virtual sessions, self-paced e-learning modules, job aids, and other learning media
Highly effective team player who has demonstrated the ability to build cross-functional consensus with key stakeholders
Outstanding written and verbal communication skills
Creative and innovative—not afraid to challenge the status quo
Entrepreneurial spirit; be a self-starter
Demonstrated ability to meet deadlines and excel in a complex, fast-paced, multi-team environment with rapidly evolving business demands
Expert WebEx skills, including the use of Training Center
Expert in PowerPoint
Strong proficiency in Microsoft Word and Excel
Skilled project manager (with proficiency in Microsoft Project preferred)
Proficiency in Articulate 360 (expert preferred)
Proficiency in survey creation and analyzing feedback (Qualtrics preferred)
Website design and administration
Proficiency in photo editing and graphic design (Photoshop preferred)
Proficiency in Camtasia (preferred)
Experience as a learning management system administrator
Related college degree and/or Masters in Instructional Design (preferred)
Background in procurement or risk management (a plus)
Change management experience (a plus)
Enthusiastic, fun, flexible, and demonstrates a willingness to learn!
United States Only:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
US Job Seekers/Employees - Click here to view the “ EEO is the Law ” poster and supplement and the Pay Transparency Policy Statement .
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position
Job: Human Resources
Primary Location: United States
Req ID: 22014689
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