Job Information
Washington State Department of Licensing Licensing Services Manager in Olympia, Washington
At the Department of Licensing (DOL){rel="nofollow"},* *we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
* *
Our Business and Professions Division (BPD) has a great opportunity for a Licensing Services Manager with strong leadership and great customer engagement to join their team!
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
If you are ready to dive into a regulatory environment that focuses on fostering teamwork, accuracy, and handling project work alongside frontline, please read on!
Duties
As the Licensing Services Manager for our Licensing and Customer Support Services (LCSS), you will have the opportunity to create a culture where our employees and customers feel valued and respected. Collaboration with section management and supervisors to set clear expectations and hold staff accountable is expected of you in this role. Your support of staff and understanding proposed legislation to analyze potential impact and inconsistencies will help facilitate meaningful changes for Washington residents. You will need to develop a deep understanding of program statutes and codes to provide direction and guidance on complex issues. Your work will require clear communication with our customers and partners.
Some of what you will do:
- Direct operations for the unit and the work of staff including providing training and taking corrective actions.
- Facilitate the flow of information and communication between staff and section management while overseeing data collection for report submittal.
- Maintain knowledge and communicate current statutes, administrative codes, policies, and procedures relating to assigned business and professional licensing programs.
- Work with the Program Manager and section heads to provide workflow management and coaching through understanding rules and policy restrictions.
- Support both internal and external customers through the evaluation and reporting of identified system errors and change requests.
Direct the preparation and administration of state licensing exams.
Qualifications
What you will bring:
Four (4) years of experience in a licensing or regulatory environment.
Three (3) years of experience appropriately supervising staff, providing guidance and coaching through changes.
One (1) year of experience with the following:
Demonstrated ability to know, understand, and consistently follow all applicable laws, rules, and guidelines related to a licensing and regulatory environment.
Communicating effectively verbally and in writing to a diverse clientele while respecting and maintaining confidentiality including template usage to create accurate and legally sufficient documents.
Listening attentively, identifying i