Job Information
The Evergreen State College IT Support Technician 2 in Olympia, Washington
Position Information Position Title IT Support Technician 2 Working Title Endpoint Support Specialist Location Olympia EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen's non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505. Union Represented Yes Overtime Eligible Yes Monthly FTE 1.0 Salary Step (minimum monthly amount) $3,923.00 Salary Step (maximum monthly amount) $5,268.00 Cyclic Position No Cyclic Details n/a Project Position Yes End Date 06/30/2025 Special Note This is a full-time, overtime eligible, project position on the Olympia Campus of The Evergreen State College. This project position is funded through June 30, 2025. Position Purpose This position is primarily responsible for providing tier two skilled technical support, consultation, troubleshooting, problem solving analysis, and resolution for applications and desktop support systems in a client/server environment. This position provides comprehensive technical support and consultation services via email, telephone, walk-in and onsite appointments to college faculty and staff. Nature and Scope This position provides escalated desktop support by diagnosing and resolving hardware and software issues, assisting with desktop builds, configurations, and rebuilds, and assisting areas on campus with project support for unique software/hardware configurations. The incumbent provides tier two backup support for issues escalated by student/temporary staff. In coordination with other Office of Information Technology (OIT) escalations staff, this position also resolves complex technical or end user support requests that may require significant time and/or research. Essential Functions Receive and unbox new computers and related equipment, install images, test builds, create asset records in inventory maintenance system and prepare computers for delivery to end users. Track computers, related equipment, and peripherals (assets) physically on shelves between storage and the Technology Support Center and update records in the inventory maintenance system as computers and equipment are assigned to/from users and location changes occur. Maintain accurate inventory records to facilitate asset audits, reporting, and analysis for computer replacements. Monitor and provide instruction and direction to student/temporary staff in coordination with Technology Support Center Manager and Device Management Manager, including provide technical consultation to resolve support issues, check student/temporary employee tickets and work for accuracy, and follow up as needed to develop student/temporary employee communication and technical skills. Conduct detailed monitoring and reporting on the performance and usage of endpoints utilizing data-driven analysis to identify trends and pinpoint areas for strategic improvement. Collaborate with the Technology Support Center Manager to determine annual staff and faculty computer replacements according to the college's computer replacement policy. Receive, surplus, and dispose of computers and electronic equipment according to college polices and relevant state laws, and in coordination with the Media Maintenance Supervisor, Facilities electronic waste contracts, and the college State S