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Position Information Position Title IT Support Technician 2 Working Title CRMS Specialist - Recruitment Location Olympia EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen's non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505. Union Represented Yes Overtime Eligible Yes Monthly FTE 1.0 Salary Step (minimum monthly amount) $4,041.00 Salary Step (maximum monthly amount) $5,426.00 Cyclic Position No Cyclic Details n/a Project Position No End Date n/a Special Note This is a full-time, overtime eligible position in Enrollment Services on the Olympia campus of The Evergreen State College. Position Purpose Reporting to the Senior CRMS Manager for Recruitment and Student Success Systems, and as a critical member of the outreach and recruitment team, this position provides critical support to recruitment efforts throughout the college, including undergraduate programs, graduate programs, Upward Bound programs, and other emerging programs. Critical support provided includes training on CRMS use, report development, collaborative work across divisions, and problem-solving technical challenges. This position also performs daily tasks associated with processing, CRMS maintenance, and data generation. Nature and Scope In consultation with the Senior CRMS Manager for Recruitment and Student Success Systems, the Director of Admissions, Associate Director of Operations, and the Chief Enrollment Officer, the scope of responsibility includes ongoing support of the CRM system and development, testing, and integrating of operating procedures to continue improved communication with prospective students and provide management with the tools to monitor execution of recruitment strategies and evaluation of effectiveness of those strategies. This position is also the lead resource for training new staff and ongoing training of current staff in highly effective use of the CRMS to meet recruitment goals. Essential Functions CRMS support for partners across the college who utilize the Admissions/Recruitment CRM modules As a member of the Recruitment and Admissions teams, attend weekly meetings, develop strong working relationships, serve as the primary support for front-line users of the system (such as answering questions, addressing lock-outs, problem-solving, etc.), and provide space for suggestions and feedback from colleagues about CRMS usage/design. Meet regularly with supervisor to discuss and review requests or issues related to the CRMS and integrated third-party platforms, proposals for new data fields, and issues related to integration between Banner and the CRMS or integrated third-party platforms. Perform clear and informative communications to various levels of leadership regarding recruitment data contained within the CRMS, including, but not limited to, extracting data via reports as requested and clarification or explanation of data fields extracted from the CRMS. Collaboration training and support to colleagues Utilizing the "train-the-trainer" model, function as lead trainer for new users and provide refresher training for current users from undergraduate, graduate, and Upward Bound programs. Support enrollment planning efforts by providing college leader