Washington State IT Network & Telecommunications - Journey (Headquarters) in Olympia, Washington
IT Network / Telecommunications - Journey Office of Administrative Hearings Headquarters Office
Agency Information The Office of Administrative Hearings (OAH), established in 1981, offers the people of Washington a fair, independent hearing when they appeal government agency action. Administrative Law Judges (ALJs) at OAH preside over administrative hearings and decide cases about unemployment, food assistance, medical benefits, child support and more. OAH conducts hearings for more than 25 state agencies, including the Employment Security Department, the Department of Social and Health Services, and the Health Care Authority. For more information about OAH, please visit our website at www.oah.wa.gov.
Our mission: We independently resolve administrative disputes through accessible, fair, prompt processes and issue sound decisions.
Our vision: OAH offers the people of Washington a convenient, easy to navigate system to request and receive fair and impartial hearings on their appeals of government actions. OAH is the preferred neutral forum for Washingtonians to resolve their disputes with state and local government agencies.
Our values: Public service, respect, integrity, communications, employees.
- A close-knit team environment.
- Opportunities for career advancement.
- Work that is important and makes a difference.
- Growth opportunities and in-house training.
- Comprehensive benefits package, including retirement, paid leave, medical, dental, long-term disability, and life insurance.
The Opportunity We are a smaller agency (less than 200 employees) and the Information Technology Services (ITS) Unit is a mighty team of 9 employees and the Chief Information Officer. Each role within the ITS team is critical and has a wide range of responsibilities. This team is unique in that no one is tied to simply one area of technology, and each team member is involved in the various facets of planning, business analysis, development and implementation. There are a variety of duties that keep our team constantly engaged, and we collaborate with all the other teams and divisions within OAH, as well as outside stakeholders, on a daily basis.
OAH is currently looking to fill a vacant IT Network / Telecommunications - Journey (Network Administrator) position in our Headquarters Office in Olympia, WA. This position functions within the OAH ITS Network/Security Unit. This position directly contributes to the mission of OAH by ensuring that OAH Administrative Law Judges (ALJs), Legal Assistants and other administrative staff have an effective and efficient network infrastructure so that they can carry out the mission.
This Network Administrator position is responsible for the development, configuration, implementation, management and maintenance of the OAH network. The OAH network consists of Windows network servers, network infrastructure equipment (firewalls, Ethernet switches, routers, etc.), wide area network (four field offices), local area networks, network operating system, agency application servers, system backup, and core UPS (uninterruptible power supply). This position acts as a technical network liaison and coordinator between OAH and other agencies regarding security, access, and services. The Network Administrator consults with users in all offices throughout the state to help them understand and effectively use an extensive variety of information technology systems.
We are looking for a good team member who is a creative thinker and is ready to bring new ideas and solutions to the table. The successful candidate will need to be comfortable working both independently and also as a member of a close-knit team. Someone who is flexible, thrives on variety, and who is ready to take a challenge head-on is the type of person we are looking for. You must be a good communicator and be able to explain things in a non-technical way to our internal and external customers. Ideas, creativity, and thinking outside the box are highly encouraged in the ITS Unit, and we believe in collaboration of ideas in a wide variety of problem solving situations. If this sounds like you...please apply!
Network and Systems Administration
- Monitors the OAH Network infrastructure (e.g. firewall, Ethernet switches, routers and servers) and systems to ensure that the network is operating efficiently and effectively.
- Creates, maintains, and troubleshoots present and future computer network hardware and software products, in support of business operations.
- Performs setup, maintenance, and upgrading of networks and resources
- Works closely with vendors, manufacturers, consultants, technical engineers, and experts from other agencies.
- Acts as the project lead on implementing new network infrastructure and systems at OAH. Works with other agencies and OAH on security, network and application access, and network issues.
- Identifies network issues and problems promptly and works to quickly resolve them.
- Keeps both network infrastructure and systems up-to-date, e.g., patches, virus updates, upgrades, etc.
- Manage Group Policy objects for the desktop/laptop environment.
- Develops larger agency IT projects such as wireless implementation
- Develops prototypes; performs preliminary application specifications; codes, tests (unit, system, and regression), and implements application components. Develops and updates documentation.
- Responsible for the upkeep, configuration, and reliable operation of the KACE 1000 server system; ensures that the uptime, performance, resources, and security of the KACE 1000 meet the needs of the Agency, acquires, installs, or upgrades server components and software, provides routine automation, maintains security policies for the KACE 1000 server.
- Patch Management
- Researches monthly software patches released by Microsoft, Adobe, and additional third party software vendors for software running within the Agency’s Infrastructure for software updates to computer programs or its supporting data, to fix or improve it. (This includes fixing security vulnerabilities and other bugs, and improving the usability or performance.)
- Monthly software patches testing, deployment and verification of software patches on all workstations and servers within the Agency’s infrastructure.
- Ensures that needed testing, scheduling, and releasing of patches occur in a prescribed timely process, mitigating all known risks for Microsoft security updates and third party patching.
- Ensures the antivirus updates occur regularly for the agencies desktop/laptop solution.
Software License Management
Ensures that the legal agreements that come with procured software licenses are adhered to, software cost negotiation, vendor management, control and document where and how the company's software products are able to run in order to enforce and ensure compliance with software licenses. Telecommunications
Responsible for ordering, installing, and uninstalling all employee desk phones, cell phones, Office conference rooms, MiFi devices, and services such as voice mail, fax lines, call center, 1-800 numbers, and WebEx.
- Manage and ensure MDM solution is active and installed on all agency mobile devices
- Problem solves - works with vendors such as WaTech, Quest and Comcast, as needed to manage office closures, relocations and merges.
- Arranges for installation and removal of PBX equipment.
- Maintains office directories to track available numbers at each office. Customer / Desktop Support
- Identification and resolution of hardware and software incidents at a tier two level, support and maintenance agreements, warranty repairs, customer service, training, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines, assist in technical upgrading and maintaining of entire desktop systems, support in testing and deployment of new applications and systems.
- Supports customers at initial point of contact in the absence of the Help Desk Specialist, performs incident creation and tracking, initial problem solving, escalation to tier 2, training, with an emphasis on first-call resolution.
- Performs component-level diagnostics to determine need for replacement. Identifies and replaces faulty components to board level.
- Calibrates and/or tests for proper operation
- Manage software assurance and warranty programs for the agencies hardware leases
- Implements software and hardware solutions to address business needs and agency programs, to include packaging, testing and deploying new applications and approved application upgrades. IT Asset and Financial Management
- On behalf of the Chief Administrative Law Judge, who is responsible for all agency assets, this position ensures that OAH meets SAAM requirements for asset inventory on an annual or bi-annual basis, which includes inventory tracking of owned and leased assets (such as laptops, servers, “small and attractive” category items such as digital recorders, my-fi devices, wireless access point devices).
- Establishes process for OAH asset management tracking in coordination with Office Managers in every OAH location across the state to ensure accurate inventory of hardware assigned to each employee and to maintain the location of the assets throughout the employee life cycle (upon hire, transfer, separation).
- Performs proper financial coding of all IT recurring billing, new purchases, Purchase Order maintenance, filing, cost negotiation, Aptio IT spend tower alignment, contract renewal, and provides information to Fiscal office for Capital Asset Management System (CAMS) reporting. Qualifications
Minimum required qualifications include ALL of the following:
- 2 year technical degree in Network Administration or equivalent professional experience; and
- 3 years of Network Administration professional experience; and
- 3 years of Telecommunications professional experience with private and/or state telecommunications solutions including mobile technologies, PBX and VOIP solutions; and
- 2 years professional experience with Teleconference solutions such as Cisco Webex.
Preference may be given to candidates with the following desired qualification:
- Experience with System Management technologies, for example: Dell KACE 1000 or System Center Configuration Manager (SCCM).
Please note that in order to be successful in this position, candidate must have the following technical competencies:
- Architectural Standards - Understand and repeatedly implement architectural changes to network infrastructure.
- Efficiency – Monitor and configure network infrastructure for optimal performance in the Data Center and all field offices.
- Vendor Management – Ability to engage multiple vendors and effectively work to resolve issues with regard to warranty, licensing counts/costs and billing.
- OAH Network Architecture – Understands the relational structure of OAH networks including both physical and virtual networks. Able to demonstrate competent knowledge of network infrastructure hardware, software and configurations.
- Tier Two Support – Ability to review tier one troubleshooting and investigate and resolve escalated issues that require elevated technical skill sets to problem solve OAH user issues.
- Tier Three Telecommunication – Ability to troubleshoot complex telecommunication issues for PBX, Mobile and VOIP solutions. Supplemental Information
How to Apply: To begin the online application process, click the green "Apply" button on this announcement at careers.wa.gov or governmentjobs.com. To be considered for this position, you must include the following information in your online application and complete the supplemental questionnaire. Application materials must clearly show how you meet the qualifications for the position in order to be considered.
Application must include:
- A letter of interest describing what interests you in this position and what makes you a viable and competitive candidate.
- A resume highlighting relevant experience *AND *a completed online application profile that includes education and employment history.
- A minimum of three **professional **referenceswith your application, including at least one supervisor.
- A professional reference is defined as an individual who has either been paid to supervise your work or worked directly with you and can attest to your work performance, technical skills, and job competencies. If your references do not meet these criteria, please include non-related professionals, such as educators or other professional associates.
OAH is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity diversity, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email us at OAHHR@oah.wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
Salary: $6,154.00 - $8,074.00 Monthly
Location: Thurston County – Olympia, WA
Job Type: Full Time - Permanent
Department: Office of Administrative Hearings
Job Number: 2020-07013
Closing: 11/29/2020 11:59 PM Pacific
Agency: State of Washington
Address: View Job Posting for Agency Information View Job Posting for Location, Washington, 98504
Phone: View Posting for Agency Contact