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DaVita Insurance Counselor (Olympia, WA) in Olympia, Washington

335 Cooper Point Rd NW,Olympia,Washington,90245-4814,United States of AmericaThis position provides guidance and information to patients on insurance and the implications of different insurance options to allow patients to make informed insurance decisions. This position ensures that commercial patients' insurance questions are addressed and resolved, assists in securing secondary coverage for Medicare No Secondary patients, and assists under-insured and uninsured/pending coverage patients with eligibility and/or coverage options. Position provides accurate and timely patient, revenue, and treatment trend reporting to the Group insurance Manager and operations teams that it supports.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.Insurance Counseling Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concernsIdentify, resolve or escalate issues as appropriate for prompt and effective resolutionProactively build relationships with patientsProactively review patient lists with Facility Administrators and teammates to identify potential patient insurance issuesProactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management prioritiesSupport education on and completion of Patient Financial Evaluations to determine if payment or payment arrangements are an optionHelp patients find potential payment plan optionsHelp patients obtain as close to 100% insurance coverage for patients as possible by educating on all avenues and coveragesEnsure that patients who qualify have 100% coverage (excluding non-compliant patients)Support patient collection activities as necessary by educating patients about balances due and encouraging them to work with the billing office to resolveIdentify any DaVita programs that would help a patients financial situation(i.e. Patient Financial Evaluations)Assist patients and Social Workers with applications for Charitable Assistance as necessaryPartner with Social Workers to maintain awareness of patient insurance questionsPatient InteractionAssist Medicare patients with securing secondary insurance coverageAssist patients and/or Social Workers as necessary to determine if cash repayment is an optionResearch commercial patients' financial issues and insurance options and educate on what options are available for their specific situation.Review additional insurance options for primary and/or secondary coverageProvide high-level of customer service to ensure patient questions or issues are addressed effectivelyProvide information to patients to help them find and/or secure all options for insurance coverageFacilitate Conference callsProactively manage insurance terminations or changesIdentify registration process improvement opportunitiesBrainstorm and help resolve incomplete or problematic registration challengesManage and update tracking tools as appropriateReview trends with team and operational leadershipReportingProvide monthly reporting and analysis on key metrics related to patient education and advocacy to senior managementCompile monthly operations reviews on assigned patient portfolioParticipate in scheduled SAMs calls to review patient portfolio with designated facility teammateOther duties and responsibilities as assigned including but not limited to:Attend team meetings, phone conferences, and training as neededKnow, understand, and follow teammate guidelines, employment policies, and department or company proceduresParticipate as requested in special projects and Insurance Management Team initiativesMentor team members as appropriate on