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Stiles Machinery Field Service Representative in Olympia, Washington


Job Details

As a Field Service Representative, you’ll travel to different customer sites to assist with our machinery and equipment—whether installing, troubleshooting, educating, or providing maintenance.

What you’ll do:

  • Perform installation, start-up services, and operation instruction on all equipment represented by the company.

  • Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.

  • Recommend improvements pertaining to the operation and reliability of our products, when appropriate.

  • Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.

  • Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.

  • Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.

  • Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.

What you can expect:

  • Competitive pay with incremental sign-on bonuses

  • Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options

  • Opportunities for on-the-job training, advancement, and earned accreditations

  • An average of four days of regional travel, with overtime and mileage reimbursement.

What you need:

  • Valid driver’s license

  • Flexible schedule with ability to travel regularly

  • Two years of electronic technical school or equivalent experience, or willingness to learn

  • Associates Degree preferred

  • Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience

If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application process

Starting Base Salary: $42,000-$65,000 plus OT




  • Associates or better

  • Technical/other training or better



  • Maintenance or operation experience with woodworking machinery

  • N/C or P/C service or maintenance experience

  • 2-5 years: Mechanical experience

  • 2-5 years: Electronic experience