Change Healthcare CPS Payer Channel Executive in Olympia, Washington
CPS Payer Channel Executive The position is responsible for executing strategies with channel customers to develop solutions, lead go-to-market initiatives and drive business opportunities that support revenue and growth with the channel and their customer base. The role is responsible for supporting and executing on the fiscal year plan by collaborating with management, sales, expanding market share and significantly reducing attrition. The role will align closely with all shared services stakeholders across Change Healthcare and will be an expert and trusted subject matter advisor representing the CPS business internally and externally to channel customers and payers. The PCE will develop effective working relationships with internal and external stakeholders to ensure CPS achieves the above goals and objectives. What will be my duties and responsibilities in this job?
The PCE is an independent thinker and can make informed, calculated decisions
Maintains accurate tracking mechanisms and analysis, action plans for management insight
Ensures all stakeholders are aware and engaged as partners relating the customer and opportunity/risk
The PCE is responsible directly for driving strategy and growth within assigned target customer base
To provide recommendations on contracting, pricing, complex pricing, new solutions/enhancements, specific customer requirement that affects existing workflows and/or standard integrations
Serves as an escalation point for the team on customer concerns and works with all stakeholders to positively impact the customer
Communicates consistently with executive management regarding key escalations and priority issues
The PCE must identify, assess, and develop action plans around risk mitigation
The PCE must be able to identify opportunities for innovation from activities with channel customers, payers, market knowledge, competitive knowledge, and internal stakeholders
The PCE must be able to proactively provide analysis to customer opportunities and gaps, resulting in action plans towards such
Innovation can be aligned with net new market solutions, solution enhancement, solution integration, systems enhancements/efficiencies, sales process and tools
The role will be responsible for identifying key areas of opportunity within channel customer and their customer base, with the ability to proactively execute based on a combination of facts, market information, competitive information, internal stakeholders within CPS and across Change Healthcare
What are the requirements needed for this position?
Bachelor's Degree required
5+ years of healthcare industry experience with payment technologies, print/mail fulfillment, print/digital communications, self-service payment portals
Experience leading customer executive planning and strategy sessions
Experience within the healthcare payer market (group, individual, Medicare, Medicaid, ACA, marketplace)
Salesforce or similar CRM required
Excel proficiency required
Strong analytical skill set
A proven record as a strategic account manager/consultant/channel development/sales executive with demonstrated results in customer growth and retention
What other skills/experience would be helpful to have?
Strong executive presence and leadership skills
Demonstrated ability to drive strong relationships with senior level C executives
Strong motivational skills
Strong written and verbal communication skills
Excellent people and influencing skills, with an ability to partner with a dynamic leadership team and navigate enterprise politics and matrixed relationships
Professional presentation skills
Proficient use of Word, PowerPoint and Outlook, Teams and/or WebEx,
Ability to author original text including detailed sales forecasts, strategy planning documents and customer presentations, proposals
Channel development, management and/or sales experience is preferred
Meets/exceeds CHC functional/technical depth and complexity
What are the working conditions and physical requirements of this job?
General office demands
How much should I expect to travel?
-Willing to travel 50-75% of the time as needed
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.
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