Oracle Client Success Manager - Opower in Olympia, Washington
Oracle Energy and Water provides the most comprehensive platform of leading-edge solutions to empower utility business transformation—from asset operations to the customer experience. These proven, innovative solutions enable today's electric, gas, and water utilities to improve the customer experience and enhance operational efficiency. Add in the flexibility of the cloud, and utilities can more quickly adapt to the changing landscape while reducing cost and workload.
As a Manager in Client Success at Opower, your mandate is to serve as the primary point of contact for your clients. You will own the client relationship end-to-end – including deployment and ongoing delivery of our cutting-edge product suite, building and maintaining strong client relationships, and serving as a trusted partner to your clients and our sales, regulatory, and marketing teams to maintain account health. You will work closely with Implementation Engineers, Configuration Analysts, and Client Support Engineers to implement projects for your clients. You will manage delivery timelines, prioritize work, and be ultimately accountable to ensure your extended team delivers on schedule, at the highest quality. You will also bolster our efforts to evangelize the use of behavioral programs and customer engagement to achieve demand side management and customer care outcomes for our clients.
This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment, is an effective multi-tasker and a strategic thinker with an extraordinary attention to detail, and is passionate about energy efficiency. The successful candidate will be a demonstrated quick learner and self-starter – with the ability to initiate and make difficult calls and also function well within a team environment. The ideal candidate will have a unique ability to communicate a variety of messages to varying audiences, can build relationships effortlessly, is client-focused, and can follow through and get results.
Collaborate with a cross-functional client delivery team:
Communicate resource needs and project priorities to ensure on-time delivery of projects according to client specifications.
Identify and manage issues and risks while acting as an escalation for the client
Manage delivery timelines and communicate project status to client and internal stakeholders
Be a trusted advisor who helps clients achieve their goals:
Operate effectively in a SaaS business environment by managing internal expectations as well as those of your clients and prioritize using business judgment to balance business objectives with client goals
Spend time understanding clients’ objectives and deliver programs that support these goals
Partner with Sales to support successful expansions and acceptance of new products/services in your clients’ accounts and facilitate incremental business opportunities
Creatively problem solve when difficult situations arise and help client and internal team members resolve delivery challenges
Be an effective communicator:
Take the lead to present key results, facilitate meetings, and deliver difficult messages to clients
Escalate critical client needs to senior management
Foster effective decision-making and operational excellence across business by building relationships and helping internal teams understand client priorities and business context
Maintain consistent and frequent communication with clients to ensure efficient project implementation, review ongoing needs, provide timely solutions and recommendations to help achieve success and drive adoption
Be a master of the product suite:
Comprehend technical components of a SaaS deployment and communicate requirements to both business and technical client audiences
Deeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clients
Actively contribute to the refinement and development of new product features and service offerings by working closely with Professional Services and R&D
BS or BA degree. MBA, MS or relevant experience preferred.
At least 4+ years of professional experience in technology consulting or account management, with a strong preference for experience within a SaaS or enterprise software-related field
You are an excellent communicator who understands technical concepts and are able to translate complex and technical topics across a wide range of audiences in an engaging and succinct manner
You have demonstrated success working directly with clients, including building senior level relationships.
You have strong project management experience, ideally in a rapidly-paced consulting, services, or technology-related environment; previous enterprise software or SaaS business model experience is ideal
You are analytical, yet creative and love numbers
You have good judgment in a business context
You have a worked or led a team in a cross-functional work environment
You have experience managing multiple high-priority projects and the ability to make multi-tasking look effortless
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated location(s)
California Pay Range: from $97,800 to $201,300 per annum. May be eligible for bonus and equity.
Colorado Pay Range: from $92,400 to $181,200 per annum. May be eligible for bonus and equity.
New York City Pay Range: from $92,400 to $191,200 per annum. May be eligible for bonus and equity.
Washington Pay Range: from $103,300 to $191,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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