Job Information
Cambia Health Solutions Accts Receivable Rep II to Senior, DOE in Olympia, Washington
----Job Description---- Accounts Payable Rep IIPrimary Job Purpose The Accounts Receivable Rep II performs tasks associated with the management of the Cambia accounts receivable processes to ensure timely and accurate handling of past due/delinquent accounts. General Functions and Outcomes * Fields incoming and outgoing telephone calls to customers related to past due/delinquent accounts. * Provides customer service to both internal and external customers. * Maintains customer-focused approach regarding customers' financial difficulties. * Regularly handles the pace of high call volumes with ease and confidence. * Performs ongoing accounts receivable management and duties consistent with the respective Cambia Delinquency Policies to ensure timely receipt of payments. * Documents account notes with full and complete descriptions of conversations, negotiations, payment arrangements, and any updates performed. * Coordinates and supports the policy cancellation, reinstatement, and appeal process, with Membership, Customer Service, Underwriting, and Marketing related to Individual and Group premium delinquency. * Communicate with internal / external customers, members, brokers, vendors, and business partners related to various Cash Management, Premium Processing, A/R, and Delinquency issues. * Participates in Group Accounts Receivable (GAR) process improvement efforts. * Handles large group tasks - including fund reporting. Minimum Requirements * Demonstrated ability to apply basic mathematical concepts and calculations. * 10-key by touch - 8,500 KPH or 40 WPM keyboarding / typing. * Strong interpersonal skills. * Demonstrated excellence in written, verbal and listening communication skills. * Experience using and navigating through a variety of personal computer software applications, including Excel and Word. * Demonstrated negotiating skills, with the ability to be assertive and persuasive. * Working knowledge of general office practices and procedures. * Ability to work as part of a team and interact effectively with others. * Demonstrated strength in attention to detail. * Working knowledge of accounts receivable and delinquency processes. Normally to be proficient in the competencies listed above The Accounts Receivable Rep II would have a high school diploma and solid performance for a sustained period of time in the level I or 2 years of experience in accounts receivable, collections, or treasury capacity, or an equivalent combination of education and work related experience. The expected hiring range for a Accts Receivable Rep II is $18.19 - $24.61 depending on skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. The bonus target for this position is 5%. The current full salary range for this role is $17.20 to $31.00. #LI-remote About Cambia Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through. Why Join the Cambia Team? At Cambia, you can: * Work alongside diverse teams building cutting-edge solutions to transform health care. * Earn a competitive salary and enjoy generous benefits while doing work that changes lives. * Grow your career with a company committed to helping you succeed. * Give back to your community by participating in Cambia-supported outreach programs. * Connect with colleagues who share similar int To v