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Position Summary The Quality Assurance Specialist is comprehensive and crucial for maintaining the quality of data within the organization. This position will ensure timely, accurate, relevant, and complete reporting of data, coordinate testing of statistical data, data analysis, and consult on data improvement policy and procedures with department managers. The role of the Quality Assurance Specialist is vital for ensuring the accuracy and consistency of client records. This role requires a blend of technical skills and attention to detail to manage and safeguard the integrity of data and relies on accurate client information for service delivery and decision making. The Quality Assurance Specialist's involvement in projects that focus on preventing duplicates and compromises in the agency's case management system and HMIS (Homeless Management Information System) is a proactive approach to maintaining data quality. This position is supervised by and accountable to the Support Services Manager. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Duties & Responsibilities • Assist in monitoring and coordination of audits to ensure compliance with data standards. • Compare findings to benchmarks and/or targets set by OCCAC departments. • Maintain the integrity of client records, ensuring data is accurate, complete, and up to date. • Perform thorough analysis to identify potential duplicate records and changes in demographics, ensuring data quality. • Utilize multiple databases to track and manage client information. • Execute data merges and demographic updates in the case management system to maintain unique client records. • Analyze data critically and identify discrepancies. • Participate in projects aimed at preventing duplicates and enhancing data security withing the case management system and HMIS. • Collaborate with the program manager to identify training needs based on areas of concern in quality assurance reviews. • Ensure data entry meets Medicaid requirements for Foundational Community Supports Supportive Housing. • Develop systems to monitor service delivery from multiple sources; tracking, investigating and monitoring adverse events. • Maintain a role on the QA committee. • Perform other duties as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) Experience: Three to five years in related field. Education: Highschool Diploma/GED. Preferred knowledge: • Experience providing support in program development. • Highly systematic in approach to solving problems. Must understand a wide range of best practices and be able to apply them to resolve common issues effectively. • Strong knowledge of databases, IT systems and technical software is required. Skills: • Strong communication and interpersonal skills. • Excellent time management. • Provide outstanding customer service. • Basic clerical skills. • Exceptional attention to detail is mandatory. • Meticulous in their work and capable of producing error-free results. • Possess the capability to work efficiently in fast-paced environments with shifting priorities. Flexibility and resilience are key. Abilities: • Excellent organizational skills with the ability to prioritize tasks and manage time efficiently. • Ability to work collaboratively within a team setting as well as independently. • Demonstrate initiative and the ability to work without constant supervision. • Demonstrated ability to learn and master new technology quickly. • Proven ability to investigate and resolve data issues with systematic approach. Experience in identifying patterns and providing effective solutions. • Willingness & ability to travel on agency business. • Valid Washington Auto Insurance c