Job Information
Moseley Technical Services, Inc. Visitor Relations Spec C in Mukilteo, Washington
Check out this new opportunity! Visitor Relations Specialist C Mukiteo, WA Contract Position We have partnered with the world's most renowned Aerospace company since our company was founded 29 years ago. From design and creation of over 10,000 active commercial aircraft to keeping our nation safe our successful partnership from the invaluable environment created for the employee. Working with the industry leader provides you with the state of the art work facilities, and a map for career growth into the future. Let us help you to elevate your career by joining our team! Responsibilities: * Responsible for learning and presenting detailed company content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Company Backstage Pass, and other interactive presentations. * Support engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits. * In addition to giving tours, responsibilities involve research, training, and other tour related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about company products and aviation concepts. * Demonstrate a passion for customer-focused interactions among diverse audience groups. * Coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities. * Create a positive impression of The Company, reflecting The company values in all activities and in all contact with the public. * Memorize and deliver scripted material and approved messaging to guests. * Actively incorporates script updates and new content as required. * Proficient with gallery and exhibit content and actively engages with visitors to share information accurately. * Facilitate interactive experiences with general public, groups and event guests as requested. * Proactively addresses and/or reports safety issues or concerns. * Use good judgment and teamwork to collaborative effectively on staffing coverage and rotations. * Complete mandatory training assignments in a timely manner, and participates actively in team training and meetings. * Complete assigned tasks as instructed and report back to leadership teammates with any concerns. * Follow all company and company Brand Experience policies and procedures. * Gracious and hospitable at all times. * Maintain poise under pressure, eye contact and has a friendly communication style, and strong customer service focus. * Proficient with ticketing system and functions, and other locations as trained and assigned. Qualifications: * High School Diploma/GED combined with 4 + years of relevant work experience; or an equivalent combination of education and experience. * Current required schedule: Thursday through Monday, 100% onsite. * Punctual attendance and compliance with daily team rotation and break schedules * Ability to speak intermittently for 90 minutes at a time, 3-4 times daily * Professional written and verbal communication skills, information retention skills * Frequent walking on various surfaces and standing * Occasional stair climbing/descent * Occasional to frequent sitting * Occasional grasping/handling and keyboarding/mouse use * Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting * Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment * Flexible schedule with ability to work early