Work in Washington Veterans Jobs

Job Title: Tour Guide Location: Mukilteo, WA 98275 Duration: 6 months assignment with possible extension Shift Schedule: 8:30 am to 5:30 pm Pay Rate: $24/hour on W2 without benefits Job Description: The Tour Guide role facilitates guest engagement throughout the facility and public tour route including: ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits. In addition, special operating hours are implemented for public and private events and seasonal extended hours. Tour Guide serves as ambassadors for gallery exhibitions and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing detailed, accurate information about the product and History. T The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will assist customers with online, phone, and point of sale ticket transactions for tour and event offerings, while also resolving customer issues as they arise. Ability to Perform the Following Requirements: Punctual attendance and compliance with daily team rotation and break schedules Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays Must be able to work in standing or walking positions for up to six (6) hours per shift Dress Code: Business casual appearance standards Footwear must meet factory safety requirements Training and Competency Requirements: Successful training completion is a contingency of employment. Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus. Proficient with gallery and exhibit content and actively engages with visitors to share information accurately. Demonstrates ability to learn quickly and follow standard operating procedures; completes assigned tasks as instructed and report back to leadership team mates with any concerns. Must be able to work at ticket counter, gallery, and other locations as assigned for extended periods of time. Required Skills: 1 or more years' related work experience in a role which required strong customer service and communication skills 1+ years background in collaborating within a team setting Preferred Skills: Six months of work experience with technology related to ticketing point of sales. Six months of sales experience with upselling experience Experience in client-facing roles working in a team environment What skill sets have you found work well for this role? Customer service experience Hospitality Museum Sales experience Physical demands (if any): YES Frequent walking on various surfaces and standing. Occasional stair climbing/descent. Occasional to frequent sitting. Occasional grasping/handling and keyboarding/mouse use. Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting. Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment. Education/experience Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate). About our Company: - 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise wit