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Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts we are proud to share that Forbes ranked Premera among America’s 2023 Best Midsize Employers (https://www.forbes.com/lists/best-midsize-employers/?sh=58210f5e210f) and America's 2023 Best Employers By State (https://www.forbes.com/lists/best-employers-by-state/?sh=21c7c3d1983b) .

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com .

As the Director, Enterprise Vendor Performance Management , you will establish and maintain a center-led vendor performance management program with a focus on core health plan functions. We are seeking a talented leader that acts as a strategic advisor to the business in monitoring and proactively supporting the vendor ecosystem and partnering with cross-functional Executive Business Owners (EROs), Business Relationship Owners (BROs), and Service Delivery Owners in their day-to-day management of vendors .

This role leads a team to manage Premera’s center-led vendor management program and provides oversight and coordination of vendor management relationships across the company. It is responsible for the implementation and leadership of key elements of the vendor management lifecycle, including performance management and improvement and for ensuring appropriate discipline and procedures are in place to support effective vendor performance.

What you will do:

• Lead the strategic design, development, and implementation of an effective enterprise-wide program for vendor performance management

• Develop ecosystem vendor performance management standards including performance guarantees, KPIs and SLAs, a standard cadence for monitoring performance and compliance across functions, and standard tools for tracking financial information.

• Partner closely with the vendor sourcing and contracting team, providing analysis and advice to enable strategic vendor selection and negotiations (e.g., advising on ecosystem characteristics and risk profile).

• Identify and facilitate opportunities for improved performance of vendors and support the resolution of performance issues.

• Implement and maintain a centralized system to track, assess, and manage vendor performance.

• Maintain systems for routine periodic data collection, reporting, and fulfilling audit and other requests

• Lead and facilitate strategic vendor performance and risk reviews, and ensure mitigation plans are implemented.

• Implement governance structures and processes to maximize the value and operational success of new vendors.

What you will bring:

• Bachelor's degree in a related field or four years of relevant work experience.

• Ten years of experience in vendor performance management including five years of experience in overseeing significant offshore operations and/or vendors with significant offshore operations

Additional preferred skills/ experiences include :

• Knowledge of contract and vendor management systems

• Project Management Experience and Lean and/or Six Sigma Experience.

• Master’s degree in business administration or a related area.

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What we offer

• Medical, vision and dental coverage

• Life and disability insurance

• Retirement programs (401K employer match and pension plan)

• Wellness incentives, onsite services, a discount program and more

• Tuition assistance for undergraduate and graduate degrees

• Generous Paid Time Off to reenergize

• Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin .

Salary Range:

$150,000.00 - $300,000.00

At Premera, we make healthcare work better. By focusing on improving our customers’ experience purposefully and serving their needs passionately, we make the process easier, less costly, and more positive. Through empathy and advocacy, we change lives.

As the leading health plan in the Pacific Northwest, we provide comprehensive health benefits and services to more than 2 million customers, from individuals to Fortune 100 companies. Our services include innovative programs focused on health management, wellness, prevention, and patient safety. We deliver these programs through health, life, vision, dental, disability, and other related products and services.

Premera Blue Cross is headquartered in Mountlake Terrace, WA, with operations in Spokane and Anchorage. The company has operated in Washington since 1933 and in Alaska since 1952. With more than 80 years of experience in the region, we deliver innovation, choice, and expertise.