Northwest Eye Surgeons Outbound Call Center/Patient Services in Mount Vernon, Washington

Join an established and growing multi-specialty Ophthalmology practice!

Northwest Eye Surgeons is the premier eye surgical center in the Northwest and remains committed to its tradition of personalized, high quality patient care, advanced technology and excellent results. Our staff includes a nationally-recognized team of specialized ophthalmic surgeons and optometric physicians, with vast clinical experience in a wide variety of eye surgical services.

Provide great customer service and expediting clinic experience by obtaining the following information and pre-load EMR in advance of clinical appointment with a current list of medications, medication dosing, preferred pharmacy, primary care provider, referring doctor, past eye history, and past medical history. Reviewing the exam process, setting clear expectations for the exam experience and timeframe and answering questions.

ROLES AND RESPONSIBILITIES

  • Provide exemplary customer service for the following patient service.

  • Pre-load EMR in advance of clinical appointment with a current list of medications, medication dosing, preferred pharmacy, primary care provider, referring doctor, past eye history, past medical history.

  • Reviewing the exam process, setting clear expectations for the exam experience and timeframe and answering questions.

  • Verify patient registration and insurance information in the EPM program.

  • Provide excellent customer service in all interactions with patients, handle and resolve problems that occur, effectively manage dynamic or escalated patient encounters, and other tasks needed.

Requirements

  • High School Diploma or equivalent.

  • 1 - 2 years call center or reception experience.

  • Strong customer service approach with excellent verbal communication and interpersonal skills.

  • Proficiency with Microsoft Office products, Windows environment, and strong keyboarding skills.

  • Ability to work in a fast paced, team environment and follow through on tasks to completion.

  • Background check and on line testing required for final candidates.

  • Strong organization skills, attention to detail and problem solving are required to perform this role.

  • Demonstrated ability to handle multiple tasks simultaneously.

Benefits

  • Competitive Salary

  • Medical, Dental, and Vision Insurance

  • Flexible Spending Account

  • 401(k) Plan with employer match

  • Paid Holidays

  • Paid Time Off