Job Information
Community Action of Skagit County Energy Service Screener in Mount Vernon, Washington
Under the direction of the Energy Program Coordinator, the Service Screener performs initial screening of applicants and scheduling of appointments for the Low-income Energy Assistance Program. The Screener provides clerical support to the Energy Program Specialists and covers the main agency reception line when needed. This will be a full time position at 37.5 hours per week.
All candidates applying must be fluent in both English and Spanish.
JOB DUTIES and RESPONSIBILITIES INCLUDE:
- Answers phones, greets and screens clients, schedules appointments, and responds to inquiries regarding the Energy Program.
- Assists online and in-person clients in completing the Energy Assistance application.
- Performs brief client assessment and provides referrals to other programs and resources as needed.
- Performs appointment confirmation calls at 10-day and 1-day intervals.
- Organizes and maintains daily intake forms for Energy Program Specialists.
- Provides basic home energy conversation education through printed flyer/brief review with clients.
- Enters client information into multiple agency databases.
- Process PSE help files electronically.
- Provide clerical support functions for Energy Program Specialists at the direction of the Energy Program Manager.
- Provide coverage for main agency reception line and desk when needed.
- Cooperates with Community Action staff and other community resources to assist clients with energy emergencies.
- Participate in agency staff meetings and trainings, as required.
- Other related duties as assigned by management.
QUALIFICATIONS INCLUDE:
Education & Experience
An equivalent combination of education and experience providing the skills, knowledge, and abilities to perform the work.
- High School Diploma or GED/HSE minimum required.
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``` - Previous customer service experience preferred.
License(s) & Certification(s)
- Must have valid driver license and auto liability insurance if personal vehicle is used for work-related travel.
Skills and Abilities
- Bilingual (Spanish/English); additional languages helpful.
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``` - Basic clerical skills (filing, math, calculator, data entry, legible writing) required.
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``` - Work independently, and as a team member; self-motivated.
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``` - Strong organization and time management required, with ability to multi-task.
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``` - Excellent customer service skills.
Proficient in Microsoft Office Suite applications, including Excel, Word, Access, PowerPoint, Publisher and Outlook