Stoneway Electric Supply Inside Sales-Counter Sales in Moses Lake, Washington

Inside Sales-Counter Sales in Spokane, WA Stoneway Electric was founded in 1974 and has grown from a single location in Seattle, WA to become a recognized market leader in the Pacific Northwest. At Stoneway, you will be rewarded with growth opportunities, learning and development support, a positive culture, stability, and flexibility. Responsibilities: Responsible for assisting customers in person and over the phone, entering orders in system, reviewing and pulling orders, following through on commitments of delivery of product or information required, ensuring customers' needs are met in a professional and timely fashion, and proper communication of information to customers and employees who are fulfilling the order. Primary Duties: Greet & acknowledge all customers courteously and quickly. Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of both the salesperson and the company. Sell products and services, offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a customer-requested product is not available. Ensure that all Will-Call tickets have been properly picked, checked, packed, and ready for immediate and timely pick up. Review all Will-Call tickets and staging area periodically to ensure that customers have been notified and will be picking up their orders. Help customers determine and select the best solution of Stoneway Electric products and services to meet their needs. Assist and resolve customer requests and/or concerns in a prompt and professional manner. Create and maintain solid, long-term relationships with customers. Work with Purchasing Department, account managers, quotations specialists, product champions, and other branch personnel to provide competitive quotations. Maintain open communication with other branch employees on matters that impact customer service, efficiency, and effectiveness. Keep up to date on market trends, new products and the application of those products. Maintain and replenish all merchandise and literature displays. Continuously develop knowledge of Stoneway product inventory, its location in the facility, and sales techniques. Know and understand manufacturer catalogs and literature. Understand and follow company policy on pricing. Back up and support inside sales representatives and warehouse personnel as necessary. Attend sales, product, and other branch/company meetings. Qualifications: Individual must possess strong PC skills. Must have the ability to work quickly and accurately within time constraints and against deadlines. In addition, must possess interpersonal skills, organizational skills, be a self-starter, detail oriented, and have ability to multitask. Must have the ability to communicate verbally both in person and over the phone. Must have some electrical knowledge or background, computer experience, credit card machine experience, and Internet experience. Exceptional phone and customer service skills. Forklift experience is a plus. Previous wholesale electrical distribution product and application knowledge and sales experience preferred. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Competitive Benefit Package: We offer a competitive benefits package including 401(k), medical, dental, life, and disability insurance. Stoneway is an Equal Opportunity Employer: Candidates are subject to reference checks, credit, criminal background and DMV checks, assessments, and a post-offer drug screen. EOE/M/F/Vets/Disability