Job Information
Volpara Health Software Installation Engineer - Medical Devices in Lynnwood, Washington
Here at Volpara, we're on a mission to save families from cancer. By combining our ground-breaking Breast Health Platform with empowered patients, we are unleashing a revolution in cancer detection. You can check out more about what we do here: https://youtu.be/YoWsuV64uAI?si=iqzcN7PAiXoogwSg
As a member of our software installation team, you would be involved in extensive interaction with our customers. You will gather information, analyze, design, develop and map the customer's workflow and processes as they interface and integrate multiple system components with our various Volpara Health products.
If you are based in the Pacific or Mountain time zone only, then read on to find out more about this fantastic opportunity to join our growing company making big changes in the world.
What you will be doing:
- Supporting our pre-sales activities, through direct customer interaction, respond to requests for technical information, including Volpara's approaches to information security and privacy in addition to the technical implementation.
- Actively manage the system design
- Process and install the Volpara systems
- Configure the system in the client's computer environment
- Develop the interface and integration components
- Perform functional and end-to-end workflow process testing
- Monitor the data conversions from competitor systems into Volpara software
- Monitor the data conversion from legacy systems to new systems
- Support the customer onboarding process by being responsible for installing, monitoring and updating on-premises systems, including training onsite IT staff as required by the customer
Work directly with our customers, our Customer Success and Software Engineering teams to resolve customer impacting issues
What you will bring to the role:
Minimum 5 years customer contact experience, or equivalent.
SQL knowledge regarding backups, restores and permissions
IT networking experience and ability to work with customer IT departments to resolve detailed networking issues. Explaining, in technical detail, terms like SSL,HTIP, VPN, DNS, DHCP, subnets, Firewalls, switches, TCP/IP won't cause any hesitation or stumble.
Experience with Windows Server and Linux Servers. Experience with Windows desktops and tablets.
Experience setting up and supporting Thick clients
Working understanding of remote connectivity software such as SecureLink, RDP, Citrix, and Cisco VPN.