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*Company Overview * Absco Solutions started in 1977 and we have become the Northwest's premier facility vulnerability expert in fire life-safety, and security integration for multi-site and campus environments.  We work with Federal Agencies, Universities, Hospitals, K-12, Distribution, Retail, State and Local Municipalities, and other marque campus clients. 

The Absco team seeks progress over perfection while striving for excellence every day. Our reputation is based on outcomes, not intent, so we judge ourselves and our performance on our customer's success and we hold ourselves accountable to our word. We build respectful and transparent relationships with each other and work to improve the service of each team member, our clients, and the company. Together we succeed.

What You'll Do

The Service Manager role is a leadership position focused on performance and accountability for our Service Department.  In this role, you will provide oversight and management to field operations and support companywide strategic initiatives.  This position is responsible for communication between the Service Department with all other internal and external stakeholders. This role can be based out of our Everett, Lynnwood or Fife office.

• Create, delivery and track new and renewal service sales estimates for customers to address scope and price for: Service contracts/agreements, service repairs, inspection deficiency repairs, subscriptions, licensing, monitoring or any other sales resulting from service items that fall under any of Absco Solutions service offerings.
• Collaborate with the operations team to prompt responses to service scheduling, execution of service calls, execution of awarded service estimates, execution of service contracts, and fire alarm inspections (quarterly and annually)
• Record, communicate, track all open service tickets and ensure timely customer follow up, service scheduling, service ticket completion, and submit for invoicing.
• Track performance of department initiatives and manage service technicians and operations support specialists assigned specifically to the service department.
• Oversee all central station monitoring and UL2050 accounts.
• Provide monthly reports to the Absco Solution's Goal Management Team regarding new service sales volume and total revenue billed.
• Meet with current and future service customers to provide a consultative approach to determine long-term service needs.
• Track service items to ensure appropriate coordination with subcontractors, employee reimbursements, materials and labor.
• Work with Absco Solutions' Accounts Receivable to ensure all closed service tickets and inspections are billed monthly.
• Attend and participate in required meetings and provide reports to Absco Solutions Goal Management Team on forecasted service sales plan and previous service performance. (Monthly, Quarterly)
• Participate in network events in support of identifying qualified service sales opportunities

What You'll Bring

Two or more years' experience in business development or sales in fire/life safety and security systems.

Three or more years' experience with low voltage electrical

High School diploma/GED required

One or more years' Service or Project Management experience

Budgeting and business analysis experience to provide reporting and financial presentations

Travel as necessary to support the business

Ability to pass background and possess a valid driver's license and clean driving record, pursuant to Absco Solutions' driver insurability requirements

Current or former EL06 and / or NICET II certification preferred