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Spire SeaTac Management LLC Front Desk Agent - Embassy Suites Hotel Lynnwood, WA in Lynnwood, Washington

Front Desk Agent - Embassy Suites Hotel Lynnwood, WA Job Tracking ID:512688-764480 Job Location:Lynnwood, WALynnwood, WA Job Level:Entry Level (less than 2 years) Level of Education:Any Job Type:Part-Time Date Updated:April 02, 2021 Years of Experience:Less Than 1 Year Starting Date:ASAP Hotel:Embassy Suites Hotel - Lynnwood, WA Job Description: A guest service agent position is now open. Some prior front desk experience, bright smile, and polished customer service skills are all you need to join our friendly and energetic team.Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.EXAMPLES OF DUTIES:ESSENTIAL FUNCTIONS:AveragePercentof Time15 Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.40 Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office.10 Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest room and House accounts using the computer.10 Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.10 Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include turning problem over to a supervisor.5 Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating, or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.Other:Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.Employees with irregular attendance will be subject to disciplinary action, up to and i

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