Carter Motors Acura Service Advisor in Lynnwood, Washington
At Carter Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Carter Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Carter Acura of Lynnwood has an opening in our Service Department for an experienced Service Advisor with Excellent customer treatment skills. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
Schedule - Full-Time
Pay - Commission, which is heavily weighted for Excellent customer satisfaction. $70,000+ per year.
What We Offer
Competitive compensation plans
Medical, Dental & Vision after 30 days of employment
401(k) Plan after 90 days of employment
AFLAC, Legal Shield & Identity Theft Shield, FSA, Pet Insurance Discount
Paid time off after 90 days of employment
Employee vehicle purchase plans
Family owned and operated
Long term job security
Discounts on products and services
Oversee flow of Drive Lane
Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
2+ years of Service Advisor experience
Organized and friendly personality
Demonstrated ability to manage others
Strong time management skills
Fantastic communication skills with your customers
Excellent customer service skills
Professional, well-groomed personal appearance.
WA state driver's license is required
Clean & Clear WA state driving record is required
Pre-employment background check, reference check & drug screen is required
Carter Motors is a proud equal opportunities employer. We continue to embrace diversity and foster a workplace that is inclusive and equitable. We do not deny employment based on race, ethnicity, national origin, disabilities, or any other protected characteristics. Our company leadership holds a "zero-tolerance" policy for unlawful harassment and discrimination. Carter Motors is committed to providing a safe workplace for our employees and customers. We are a drug free workplace, and all employees are held to this standard to be free from the effects of drugs and/or alcohol while on duty. Carter Motors also participates in fair chance hiring practices, applicants with a criminal history are treated the same as all other qualified candidates. Those with a criminal history will undergo an individualized assessment and evaluated based on, but not limited to, the following: the position the candidates holds or will hold; the nature of the offense(s); the time elapsed since the offenses(s) occurred; the conduct of the candidate since the offense(s); evidence of rehabilitation; and employment history.
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