Employers Overload Customer Service / Inside Sales in Longview, Washington

Job Purpose: Serves customers by selling products; meeting customer needs. Duties: * Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. * Adjusts content of sales presentations by studying the type of sales outlet or trade factor. * Focuses sales efforts by studying existing and potential volume of dealers. * Submits orders by referring to price lists and product literature. * Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. * Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. * Recommends changes in products, service, and policy by evaluating results and competitive developments. * Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. * Provides historical records by maintaining records on area and customer sales. * Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Service, Meeting Sales Goals, Closing Skills, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales