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Fiserv Service Executive in Liberty Lake, Washington

What does a fantastic Service Executive do?

The Service Executive has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions.

Key Accountabilities:

  • Enhanced client relationships / client retention

  • Enterprise problem prevention and resolution

  • Make independent decisions, exercising good judgment and managing complex issues

To be successful in this role, you will:

  • You will develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan

  • You are tasked with understanding their client’s environment to ensure full utilization of our solutions for maximum benefit

  • Provide various levels of reporting on accomplishments and in-process activities

  • Influence and work cross-functionally on critical initiatives including, but not limited to, external projects, incident response, process improvement, and develop/maintain standard operating procedures

  • Compliance with system audit, client profile updates, and other administrative duties, involve maximum process to meet legal and contractual obligations

Qualifications for consideration:

  • 3+ yrs. experience in customer service

  • 3 + yrs. experience presenting to clients

  • Proficiency using Excel formulas and running SQL queries

  • Experience presenting to clients

  • High school diploma or equivalent

  • Ability to travel up to 20%

Preferred qualifications for consideration:

  • Project Management experience

  • Knowledge of Fiserv systems

  • Experience designing and running reports using Access, Tableau or Altery

  • Bachelor’s Degree

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