Work in Washington Veterans Jobs

Description SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization. JOB SUMMARY: The Service Administrative Assistant, WS is responsible for working directly with the Technology Support Manager, Field Service Supervisor, and Technicians across the territory in order to keep the service call process running efficiently. This role serves as the point of contact for all internal and external interactions to ensure accuracy and timeliness in the processing, invoicing, and overall client experience. ESSENTIAL FUNCTIONS: Safety Actively cares, promotes, manages, and advocates safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards. Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees. Adhering to required personal protective equipment (PPE) as identified in safety policy. Administration Serves point of contact between Technology Support Manager, Field Service Supervisor, Technicians, and clients to streamline communication of repair to ensure accuracy and efficiency. Greets clients in store and receives inbound calls to ensure all clients requests are responded to in a timely fashion. Manages the service calls from inquiry to invoice in order to meet and exceed expectations for our customers. Performs multiple functions in the timely process of service calls from opening, adding segments, resolving discrepancies, and closing. Coordinates with SITECH Sales Admin/Coordinator to understand customer orders and timelines for order efficiency. Reviews service calls for completeness prior to invoicing. Completes complex service calls process including three-way splits, discounting, and warranty. Reviews and accounts vendor invoicing for payment and posts on service calls. Processes payments. Generates daily service call reports to help assist in work order last date of labor management. Actively cares and advocates safety at SITECH and Western States. Adhere to all applicable safety policies, procedures, and standards. May accomplish training and serve as a team member in support of SITECH and Western States' strategic programs, projects, and initiatives. Process Items to ship to other stores and receive Items to catalogue for technicians Assist in maintaining Inventory of SITECH parts and equipment Stage install items and organize product for customer pickup Works with the Field Service Supervisor to coordinate and update progress of Repairs/Installs in Monday.com Performs other duties as assigned. SKILLS, KNOWLEDGE, AND ABILITIES: Proficient in the use of Microsoft computer products or other comparable systems required. Ability to comprehend, capture and interpret customer and equipment information independently. Ability to learn and use new computer systems. Strong verbal communication and customer relationship skills that produce satisfied customers. Ability to manage complex details accurately and according to schedule Ability to develop and maintain effective working relationships with others. Consistent attendance. EDUCATION AND EXPERIENCE: Proof of high school diploma or General Education Degree (GED). Minimum of two years comparable office experience required, heavy equipment and/or diesel truck repair knowledge preferred. Minimum of 1 year