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Fiserv Merchant Senior Project Manager in Liberty Lake, Washington

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Merchant Senior Project Manager

What does a successful Merchant Senior Project Manager do?

You will own the execution of major initiatives across the Bank of America relationship, including product end-of-life and compliance updates. You’ll own the client and stakeholder experience and ensure operational readiness is implemented, executing the changes needed to complete the project.

What you will do:

  • Lead the planning, execution, and tracking of activities, decisions, risks, and issues associated with the business project for a given work stream and/or client product customizations in a fast-paced, start-up like environment.

  • Follow up with business work stream leads to ensure that action items have resolution, risks and issues are captured and escalated, and that regular status is provided to executives.

  • Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project.

  • Work effectively with Product, Marketing, Technology project management and Client Services teams as well as Fiservand Bank of America cross organizational areas, including account management and sales, to ensure readiness.

  • Draft internal & client communication and training materials partnering with Bank of America to execute per their direction.

  • Represent Fiserv and Bank of America in client facing interactions to prepare for client impacting activities.

What you will need to have:

  • Minimum 10 years’ experience in merchant services industry

  • Consulting experience including experience creating or editing executive level presentations 

  • Ability to travel 10%-15%

  • Experience working with a banking, financial services, and/or technology/vendor firm

  • Experience standing up and managing Microsoft Teams and SharePoint 

  • Bachelor’s degree required

What would be great to have:

  • Professional Certifications a plus, such as PMP, Six Sigma

  • Advanced degree

  • Experience driving large scale business integration initiatives or change efforts as well as experience leading resources in a matrix organization.

Salary Range

$77,000.00 - $137,500.00

These pay ranges apply to employees in Colorado, Hawaii, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name

  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.