Work in Washington Veterans Jobs

STCU - Spokane Teachers Credit Union Full-time Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazines Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

*STCU *offers excellent benefits:   Paid time offplus 11 paid holidays!  Medical, dental, vision and life insurance   Training and career development  Success sharing plan  401(k) matching contributions  Tuition reimbursement

An overview of the benefits can be found here{rel="nofollow"}.   Salary range: $30.03 - $42.02 per hour

Job Description

The Loss Mitigation Technical Analyst supports the Loss Mitigation team through data gathering, analysis, recommendations, and scheduling to ensure delinquency and loan losses are maintained effectively. This role creates, monitors, and interprets data related to departmental production and volume, making recommendations for improvements, and collaborating closely with departmental leaders. This position acts as the collection platform system administrator in partnership with the Special Assets Technical Analyst.

Core Job Requirements/Outcomes

• Maintain effective and efficient departmental operations by regularly reviewing and updating procedures and processes, recommending new tools, and reviewing collection calls for adherence to applicable regulations.
• Manage daily operations as the system administrator of the Loss Mitigation team by using continuous improvement tools and techniques to manage queue volumes, identify issues/obstacles and resolve them.
• Proactively communicate and assist in the resolution of known service defects or issues to applicable areas by providing accurate data, observations and status updates.
• Monitor performance of third-party service providers to ensure quality and service levels are maintained by performing audits and assessing and responding as appropriate to reported issues.

Other Essential Functions

• Participate in projects to achieve objectives, focusing on project planning, stakeholder coordination, risk management, and ensuring timely project delivery in alignment with organizational goals and standards.
• Stay informed about relevant laws, regulations, and industry best practices.
• Solve practical problems and handle a variety of situations by exercising flexibility and sound judgment in a fast-paced environment.
• Provide exceptional member service by maintaining positive, professional relationships with members while discussing sensitive, personal financial circumstances, in a straightforward and tactful manner.
• Foster positive relationships within a cohesive environment, leading by example, while aligning actions with shared values.

Qualifications

Education: High School diploma or equivalent required. Associate degree preferred.

Job Experience: Minimum five years of experience with Continuous Improvement tools, workforce planning, system administration and operations, data analytics, los